Help with The Barclays app
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How do I change my Online Banking passcode or memorable word?
You’ll find the simple steps to do this here.
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How can I find my Online Banking membership number?
You can get a reminder of your Barclays Online Banking membership number during the log-in process. See how here.
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Can I use PINsentry in Online Banking when I'm abroad?
You can, but it’s your responsibility to know if using Online Banking is an offence in that country.
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How long do payments take to be made in Online Banking?
The length of time depends on the type of payment. Get details here.
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What should I do if I get an email asking for my Online Banking details?
Ignore this email, it's likely to be fraudulent and won't be from Barclays. Get more details here.
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I am not an Online Banking customer - can I have access to Online Statements?
You must have a Barclays account and be registered for Online Banking to get Online Statements. Find out how here.
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How far back can I see my transactions in Online Banking?
You can see transactions going back up to 7 years. See how here.
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What do I do if my Mobile PINsentry code isn’t working in Online Banking?
You’ll need to generate a new code if the one you have isn’t working. We’ll tell you how here.
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I can't see one of my accounts in Online Banking. Where can I find it?
Find out where you can see the accounts that aren't in your Barclays Online Banking here, or how to add them.
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Can I access offshore or foreign currency accounts in Online Banking?
You can access foreign currency accounts, but you’ll need to use our International Banking service for offshore ones. See how here.
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