Help with The Barclays app
Related
Essentials
Guides
Security
99+ results
0
These FAQs may
help too
-
What is an Online Banking passcode and how do I get one?
This is a 5-digit passcode that you’ll receive in the post after you register for Online Banking. Find out more here.
-
Do I need PINsentry every time I use Online Banking?
It depends on what you want to do – some services are available without PINsentry. See which ones here.
-
How do I change my Online Banking passcode or memorable word?
You’ll find the simple steps to do this here.
-
How can I find my Online Banking membership number?
You can get a reminder of your Barclays Online Banking membership number during the log-in process. See how here.
-
Can I use PINsentry in Online Banking when I'm abroad?
You can, but it’s your responsibility to know if using Online Banking is an offence in that country.
-
How long do payments take to be made in Online Banking?
The length of time depends on the type of payment. Get details here.
-
What should I do if I get an email asking for my Online Banking details?
Ignore this email, it's likely to be fraudulent and won't be from Barclays. Get more details here.
-
I am not an Online Banking customer - can I have access to Online Statements?
You must have a Barclays account and be registered for Online Banking to get Online Statements. Find out how here.
-
How far back can I see my transactions in Online Banking?
You can see transactions going back up to 7 years. See how here.
-
What do I do if my Mobile PINsentry code isn’t working in Online Banking?
You’ll need to generate a new code if the one you have isn’t working. We’ll tell you how here.
- View all results