Help with The Barclays app
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It's difficult to remember my Online Banking log-in details. What can I do?
You can save some Barclays Online Banking log-in details on your computer. See how here.
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Why can't I see a future-dated payment I set up in Online Banking?
It may be after 6:30pm on the day before your payment is due to be made. Get more details here.
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Can I make multiple payments in one Online Banking request?
You can only make a bulk payment if you have a Barclays Business account. See how here.
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What do I do if I’ve lost or forgotten my Online Banking log-in details?
You may be able to retrieve this online – it depends which part of your log-in details you’ve lost or forgotten. Find out more here.
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I have more than one Barclays Online Banking profile. Why can’t I see them all together in the app?
Sometimes we can only link one type of account to one Barclays Mobile Banking profile. Get details here.
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Can I use Barclays Cloud It if I have third-party access in Online Banking?
No, Barclays Cloud It isn't available for Online Banking users with third-party access.
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I am a mortgage-only customer and I’ve forgotten my Online Banking log-in details. What do I do?
Find out how to get a reminder of your Online Banking details as a mortgage-only customer.
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Why can’t I log in to a saved Agreement in Principle with my Online Banking details?
If you started your Agreement in Principle (AiP) without logging into Online Banking, you’ll need to use the Barclays Digital ID you created to save it.
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Where can I find my card number when registering for Online Banking?
This is the number that runs across the front of your Barclays card.
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How can I log in to Online Banking without my PINsentry card reader?
You may be able to use either Mobile PINsentry or a passcode and memorable word to log in. Find out how to do this here.
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