Help with The Barclays app
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Can I access offshore or foreign currency accounts in Online Banking?
You can access foreign currency accounts, but you’ll need to use our International Banking service for offshore ones. See how here.
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It's difficult to remember my Online Banking log-in details. What can I do?
You can save some Barclays Online Banking log-in details on your computer. See how here.
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Why can't I see a future-dated payment I set up in Online Banking?
It may be after 6:30pm on the day before your payment is due to be made. Get more details here.
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Can I make multiple payments in one Online Banking request?
You can only make a bulk payment if you have a Barclays Business account. See how here.
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How do I log in to Online Banking without a PINsentry card reader?
You may be able to use either Mobile PINsentry or a passcode and memorable word to log in. Find out how to do this here.
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What do I do if I’ve lost or forgotten my Online Banking log-in details?
You may be able to retrieve this online – it depends which part of your log-in details you’ve lost or forgotten. Find out more here.
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How can I make a payment to my Select account?
You can do this in either Online Banking or by calling the Online Banking helpdesk. We’ll tell you how here.
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Can I use Barclays Cloud It if I have third-party access in Online Banking?
No, Barclays Cloud It isn't available for Online Banking users with third-party access.
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Why can’t I log in to a saved Agreement in Principle with my Online Banking details?
If you started your Agreement in Principle (AiP) without logging into Online Banking, you’ll need to use the Barclays Digital ID you created to save it.
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Where can I find my card number when registering for Online Banking?
This is the number that runs across the front of your Barclays card.
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