Help with The Barclays app
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Can I export my account transactions from Online Banking to packages such as Microsoft Money?
Yes you can. See which software packages it’ll work with here.
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How can I make a payment to my Select Account?
You can do this in either Online Banking or by calling the Online Banking helpdesk. We’ll tell you how here.
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Where can I find my current account number when registering for Online Banking?
See a list of places that have your Barclays current account number here.
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I’ve made a payment in Online Banking, but it’s gone to the wrong account. What should I do?
Barclays may be help you retrieve the payment, but there is only so much we can do. Get details here.
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What should I do if I get an error message when trying to update my personal contact details in Online Banking?
See what to do if you're having difficulty updating your personal details in Barclays Online Banking.
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Can I use Mobile PINsentry to make payments in Barclays Mobile Banking?
No, you can only use Mobile PINsentry with Online Banking.
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Can a third party register for Online Statements?
Yes, as long as they’re registered for Online Banking themselves.
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Can I change my statement date and frequency?
Yes, you can do it in either Online Banking or by Telephone Banking.
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How do I register for Online Banking?
Find out how to register for Barclays Online Banking here.
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How do I add Features to my current account?
You can do so quickly and easily in the Features Store in Online Banking.
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