Help with The Barclays app
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How do I register for or upgrade to PINsentry?
See how you can upgrade or register to use PINsentry with Barclays Online Banking here.
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How do I start using Barclays Blue Rewards once I've joined?
Find out how to start using Barclays Blue Rewards in Online Banking or on the Barclays Mobile Banking app.
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Can I get free security software from Barclays to protect my computer or mobile?
Find out how you can get free Kaspersky security software through Barclays Online Banking here.
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What does the 'save your membership number and surname' tickbox do?
This means that you won't have to enter your details next time you log in to Barclays Online Banking. Get details here.
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How long can I store documents in Barclays Cloud It?
You can store documents in Barclays Cloud It as long as you are a Barclays customer or registered for Online Banking.
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How do I get a paper copy of my statement?
You can do this for free in Online Banking (if you’re registered) or at our self-service kiosks in branch. Find out more here.
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Is there a search function available for Online Statements?
Find out how far back you can search for Online Statements for your Barclays accounts in Online Banking.
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How will I know when my Online Statement is available for viewing?
Your Online Statements for your Barclays accounts will be available in your Online Banking at the same frequency as your paper statements were.
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How can I check my bank account online?
You can use Online Banking or the Barclays Mobile Banking app. We’ll tell how you here.
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How long is my statement available for viewing online?
Your Barclays statements will be available in Online Banking for 7 years, or 5 years after you close the account.
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