Help with The Barclays app
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How can I set up Dual Authorisation?
You can do this by calling the Online Banking helpdesk or Telephone Banking (if you’re registered). You’ll find the numbers here.
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How can I check my bank account online?
You can use Online Banking or the Barclays Mobile Banking app. We’ll tell how you here.
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How will I know when my Online Statement is available for viewing?
Your Online Statements for your Barclays accounts will be available in your Online Banking at the same frequency as your paper statements were.
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How long is my statement available for viewing online?
Your Barclays statements will be available in Online Banking for 7 years, or 5 years after you close the account.
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Make payments and transfers
From creating an invoice to paying your suppliers, here’s how to send and receive money using Online Banking and the Barclays app.
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Cookies
To access Online Banking from Barclays, you should enable your cookies. Follow the instructions for your type of computer and browser to turn them on.
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How do I make a payment to someone I’ve paid before?
You can do this in Online Banking, through the Barclays Mobile Banking or Barclays Pingit apps, Telephone Banking or in branch. Find out how here.
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How do I get my Barclays Blue Rewards?
Once you join Barclays Blue Rewards, you'll see a new section in your Online Banking or Barclays Mobile Banking app.
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How quickly will my Online Statement appear online once it is due?
Find out how long it will take for an Online Statement for your Barclays account to appear in Online Banking after its due date.
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I’ve been asked to synchronise or re-calibrate Mobile PINsentry with Online Banking. Is this a genuine request?
See if requests to synchronise the Mobile PINsentry function of the Barclays Mobile Banking app with your Barclays Online Banking are genuine or fraudulent
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