Help with The Barclays app
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What can I do if I’ve lost my mortgage Agreement in Principle decision email?
If you saved your AiP in Online Banking or using a Barclays Digital ID, log in to your online applications to find your AiP details.
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How can I set up Dual Authorisation?
You can do this by calling the Online Banking helpdesk or Telephone Banking (if you’re registered). You’ll find the numbers here.
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Will you send me a statement that shows the rewards I’ve earned from Barclays Blue Rewards?
You'll get statements for Barclays Blue Rewards according to your preferences, but can view them at any time in Online Banking or Barclays Mobile Banking.
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Can I see my old statements online if I close my account?
If you don’t cancel your Online Banking registration, statements will still be available for your closed accounts for a period of time. Find out more here.
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How do I amend or manage a Direct Debit?
You can view and cancel Direct Debits in Barclays Online Banking, but you'll need to contact the company you're paying to change the details.
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The person or business I’m paying has a long name. Will it fit in the space given?
We’re increasing the size of the ‘name’ field to 140 characters in the ‘Make a Payment’ screens in Online Banking and the Barclays app.
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Cymru
A Welsh page that offers help to Welsh Speakers who use our Online Banking service or Barclays app, in Wales and beyond.
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How do I set up a standing order?
Standing orders are regular fixed payments from your account to another person or organisation. You can use Online Banking to set up a standing order.
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Business banking from home
Find out how to manage your business finances, keep an eye on cashflow and do your everyday banking from home using Online Banking and the Barclays app.
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Can I use my Barclays debit card or Barclaycard to make purchases and earn rewards through Barclays Blue Rewards?
Barclays Blue Rewards can't be earned with your Barclays debit card or Barclaycard, you'll need to use Online Banking or the Barclays Mobile Banking app.
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