Help with The Barclays app
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Will you send me a statement that shows the rewards I’ve earned from Barclays Blue Rewards?
You'll get statements for Barclays Blue Rewards according to your preferences, but can view them at any time in Online Banking or Barclays Mobile Banking.
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How will the second person (authoriser) know they need to approve a pending Dual Authorisation payment?
The second person (authoriser) must log on securely to Online Banking to check on pending transactions to be approved. Find out more here.
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Can I have more than one cloud in Barclays Cloud It?
If you’re a Business and Personal or a Business and Premier Online Banking member, you can have a cloud for your personal and Business files.
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What can I do if I’ve lost my mortgage Agreement in Principle decision email?
If you saved your AiP in Online Banking or using a Barclays Digital ID, log in to your online applications to find your AiP details.
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Can I see my old statements online if I close my account?
If you don’t cancel your Online Banking registration, statements will still be available for your closed accounts for a period of time. Find out more here.
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Can I use my Barclays debit card or Barclaycard to make purchases and earn rewards through Barclays Blue Rewards?
Barclays Blue Rewards can't be earned with your Barclays debit card or Barclaycard, you'll need to use Online Banking or the Barclays Mobile Banking app.
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How do I amend or manage a Direct Debit?
You can view and cancel Direct Debits in Barclays Online Banking, but you'll need to contact the company you're paying to change the details.
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How do I set up a standing order?
Standing orders are regular fixed payments from your account to another person or organisation. You can use Online Banking to set up a standing order.
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Why can't I access my SmartBusiness Dashboard after activating it?
If you can’t access your Dashboard when logged in to Online Banking, your Dashboard may have been switched off or your business mandate may have changed.
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Cashback of the net!
Cashback on your favourite brands. All you need is a Barclays current account and to register for Online Banking. Log in, shop through us and get cashback.
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