Help with The Barclays app Log-in
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How do I order statements?
You can do this online, by phone or in branch. We’ll explain how here.
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Why can’t I change my address in my app?
Find out here how to change your details in Barclays Online Banking.
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Can I use an Online Statement as proof of address?
This depends on where you need to use it. You can also order a one-off paper statement. See how
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How do I download Midata transactions to compare current accounts?
Learn about midata and you can download up to 12 months' transaction data from your account to use with price-comparison services.
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How do I replace my broken or damaged card?
Find out how to replace a worn, broken or damaged debit card.
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Can I change my statement date and how often I get them?
Yes, you can do it in either Online Banking or by Telephone Banking.
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How much notice do I need to give to cancel standing orders, Direct Debits and future-dated payments?
The notice you need to give depends on the type of payment you want to cancel. See details here.
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Can Barclays help my business take online payments?
Barclaycard Business can help you with this. You’ll find how to contact them here.
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Is Video call secure?
Barclays Video Call is completely secure, but we recommend you use a secure Wi-Fi or mobile
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How do I change my address, phone number or email address?
Find out here how to change your details in Barclays Online Banking.
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