Help with The Barclays app Using the app
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What happens if I forget my passcode?
You can reset the Barclays Mobile Banking app from the log-in screen. You'll then have to re-register for the app.
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Do I need my 4-digit PIN or debit card to use Mobile PINsentry?
No, you'll just need your 5-digit Barclays Mobile Banking passcode to use Mobile PINsentry.
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Manage your mortgage online
Check your mortgage details, make overpayments or even switch mortgage rate online or with our banking app. Learn how to manage your mortgage online.
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How do I cancel a Direct Debit?
You can cancel a Direct Debit online, in branch or over the phone. Get details here.
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What can I do if there’s a problem with a brand’s logo in the Barclays app?
If a brand’s logo in the Barclays Mobile Banking app is wrong or shouldn’t be there, please contact us.
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Neurodiversity
If you have difficulty with words and numbers, we’ve got a range of services designed to help.
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Blind or visual impairment
If you’re blind, have sight-impairment or difficulty reading, we can give you large-print, Braille and audio paperwork and other tools.
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Contactless Mobile
With Contactless Mobile you can pay with your Android phone, anywhere you see the contactless symbol. It's a quick, simple way to make NFC payments.
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Who can make a video call?
See who can make a video call, and which operating system or browser you need.
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How do I make a payment to a new person in my Barclays Mobile Banking app if I have a BarclayPlus account?
You can set up new payees in any Barclays branch; after that, you can pay them in your app.
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