Help with Online Banking
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What should I do if my card’s been lost or stolen?
You should contact us straight away. You can do this online, on your mobile, over the phone or in branch. We’ll explain how here.
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Important news about logging into Online Banking
You may need to update your internet browser to be able to log in to Barclays Online Banking. Get details here.
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How do I transfer money between my accounts using Online Banking?
There are two options to transfer money in Barclays Online Banking. See how here.
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What do I do if I’m having problems with my Premier Online Banking account?
You can call the Online Banking helpdesk. You’ll find the number here.
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How do I report fraud on my Online Banking account?
Find the number to call if you suspect there's been fraudulent activity on your Barclays Online Banking account here.
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I am not an Online Banking customer - can I have access to Online Statements?
You must have a Barclays account and be registered for Online Banking to get Online Statements. Find out how here.
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How do I register for Online Banking?
Find out how to register for Barclays Online Banking here.
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Can I use Barclays Cloud It if I have third-party access in Online Banking?
No, Barclays Cloud It isn't available for Online Banking users with third-party access.
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Why can’t I log in to a saved Agreement in Principle with my Online Banking details?
If you started your Agreement in Principle (AiP) without logging into Online Banking, you’ll need to use the Barclays Digital ID you created to save it.
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How do I transfer an ISA in Online Banking?
To transfer an ISA, you’ll need your existing ISA sort code & account number and your National Insurance number. We’ll take you through the steps here.
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