Help with Online Banking
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Can I use Online Banking abroad?
Yes, you can in most countries but some have restrictions on what can be sent over a public network. We explain how to check here.
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Can I use an Online Statement as proof of address?
This depends on where you need to use it. You can also order a one-off paper statement. See how
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How do I find my sort code and account number?
You can find your sort code and account number on your Barclays debit card, bank statements, Online
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How long do payments take to be made in Online Banking?
The length of time depends on the type of payment. Get details here.
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Can I access Online Banking on my mobile phone?
You can through the Barclays Mobile Banking app. Find out more here.
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What accounts should I see on my Online Banking homepage?
See which accounts you should be able to see in your Barclays Online Banking.
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Why can't I see a future-dated payment I set up in Online Banking?
It may be after 6:30pm on the day before your payment is due to be made. Get more details here.
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Why can’t I see all my accounts in the Barclays app but I can online?
It could be because you have more than one Online Banking profile. You can find out what
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What do I do if I’ve lost or forgotten my Online Banking log-in details?
You may be able to retrieve this online – it depends which part of your log-in details you’ve lost
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