Help with Online Banking PINsentry
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Blind or visual impairment
If you’re blind, have sight-impairment or difficulty reading, we can give you large-print, Braille and audio paperwork and other tools.
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My PINsentry card reader says: 'This card is not accepted' or 'Card is not responding'. What do I do?
There are several reasons why you card may not work. See them here.
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If I can't use the PINsentry card reader due to a disability, what do I do?
See what you can do if you can't use PINsentry because of a disability here.
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What happens if my PINsentry card reader is lost or stolen?
There's no security risk if you lose your PINsentry, but you can get the details to order a new one here.
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Can I use someone else's PINsentry card reader?
Yes, you can. We’ll tell you how to do this securely here.
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What can I do if my PINsentry card reader isn’t working?
There are several reasons why your PINsentry card reader may not be working. Get details here.
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What is Mobile PINsentry and how is it different from the PINsentry card reader?
They both enable you to access Online Banking, just in different ways.
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Do I need to register for Mobile PINsentry?
Find out if you need to register to use Mobile PINsentry in the Barclays Mobile Banking app.
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Which bank cards can I use in the PINsentry card reader?
See which cards you can use with PINsentry for Barclays Online Banking here.
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Do I need to activate the PINsentry card reader before I use it for the first time?
No, you don’t. You can find online demos on using PINsentry here.
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