Help with Online Banking PINsentry
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99+
These FAQs may
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Can I have more than one PINsentry card reader?
Yes, you can order additional card readers in Online Banking. Find out how here
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Why have I received a PINsentry card reader?
We’ve sent you this because your account has been upgraded to protect your Online Banking transactions. Find out more here.
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Dyslexia, Dyscalculia or learning difficulty
If you have difficulty with words and numbers, we’ve got a range of services designed to help.
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Blind or visual impairment
If you’re blind, have sight-impairment or difficulty reading, we can give you large-print, Braille and audio paperwork and other tools.
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My PINsentry card reader says: 'This card is not accepted' or 'Card is not responding'. What do I do?
There are several reasons why you card may not work. See them here.
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If I can't use the PINsentry card reader due to a disability, what do I do?
See what you can do if you can't use PINsentry because of a disability here.
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What happens if my PINsentry card reader is lost or stolen?
There's no security risk if you lose your PINsentry, but you can get the details to order a new one here.
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Can I use someone else's PINsentry card reader?
Yes, you can. We’ll tell you how to do this securely here.
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What can I do if my PINsentry card reader isn’t working?
There are several reasons why your PINsentry card reader may not be working. Get details here.
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How do I set up my memorable word and passcode in Online Banking?
We’ll show you how here, but you need a PINsentry card reader to set these up.
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