Help with Online Banking PINsentry
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99+
These FAQs may
help too
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Do I need to register for Mobile PINsentry?
Find out if you need to register to use Mobile PINsentry in the Barclays Mobile Banking app.
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How can I log in to Online Banking without my PINsentry card reader?
You may be able to use either Mobile PINsentry or a passcode and memorable word to log in. Find out how to do this here.
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Which bank cards can I use in the PINsentry card reader?
See which cards you can use with PINsentry for Barclays Online Banking here.
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Do I need to activate the PINsentry card reader before I use it for the first time?
No, you don’t. You can find online demos on using PINsentry here.
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Does the PINsentry card reader synchronise with the computer when banking online?
No, it doesn’t directly connect with your computer in any way. We’ll explain how it works here.
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My PINsentry card reader says 'PIN locked'. What does this mean?
This means you've typed the wrong PIN into your PINsentry 3 times. Find out how to unlock it here.
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How to log in to Smart Investor?
See our step-by-step instructions for logging in to Smart Investor.
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How do I access Mobile PINsentry from Barclays Mobile Banking?
There are two ways you can do this, depending on whether you’re logged in or not. We’ll explain each way here.
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Mobility or dexterity impairment
Tools you may find useful to access our branches and services.
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I've forgotten my card's PIN. Can I still use the PINsentry card reader?
You'll need your PIN to use PINsentry, but you can get an instant reminder on Barclays Mobile Banking or Online Banking.
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