Help with Online Banking PINsentry
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These FAQs may
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Does the PINsentry card reader synchronise with the computer when banking online?
No, it doesn’t directly connect with your computer in any way. We’ll explain how it works here.
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My PINsentry card reader says 'PIN locked'. What does this mean?
This means you've typed the wrong PIN into your PINsentry 3 times. Find out how to unlock it here.
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Do I need to register for Mobile PINsentry?
Find out if you need to register to use Mobile PINsentry in the Barclays Mobile Banking app.
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How to log in to Smart Investor?
See our step-by-step instructions for logging in to Smart Investor.
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How can I log in to Online Banking without my PINsentry card reader?
You may be able to use either Mobile PINsentry or a passcode and memorable word to log in. Find out how to do this here.
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How to register for the Barclays app
Step-by-step instructions on how to register for the Barclays app, so you can manage your wealth on your mobile.
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My PINsentry card reader says 'Last PIN try'. What does this mean?
This means you've typed in the wrong PIN twice, and have one attempt left. See your options here.
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The way you pay online is changing
Find out how to get ready for a new way to protect you from fraud when you pay for things online.
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If my PINsentry card reader is replaced, can I just throw away the old one?
Please send your old PINsentry reader back to Barclays. Get the freepost address here.
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What do I do if I’ve lost or forgotten my Online Banking log-in details?
You may be able to retrieve this online – it depends which part of your log-in details you’ve lost or forgotten. Find out more here.
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