Help with Online Banking PINsentry
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If my PINsentry card reader is replaced, can I just throw away the old one?
Please send your old PINsentry reader back to Barclays. Get the freepost address here.
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How to register for the Barclays app
Step-by-step instructions on how to register for the Barclays app, so you can manage your wealth on your mobile.
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Barclays One
Enjoy secure, online access to everything you have with us, including investment accounts, balances and transactions.
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How do I access Mobile PINsentry from the Barclays app?
There are two ways you can do this, depending on whether you’re logged in or not. We’ll explain each way here.
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Error codes and messages in the Barclays app
If you're getting an error in the Barclays app, here's what It means and how to fix it.
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Is Video call secure?
Barclays Video Call is completely secure, but we recommend you use a secure Wi-Fi or mobile connection and that you can’t be overheard by others.
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How do I set up my memorable word and passcode in Online Banking?
We’ll show you how here, but you need a PINsentry card reader to set these up.
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Log in to Barclays One
Log in to your Barclays One account and view your wealth in one place.
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Explore Video Banking
Barclays Video Banking lets you have a secure, confidential conversation with us instead of visiting a branch.
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Can I use Mobile PINsentry to make payments in Barclays Mobile Banking?
No, you can only use Mobile PINsentry with Online Banking.
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