Help with Online Banking PINsentry
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Mobility or dexterity impairment
Tools you may find useful to access our branches and services.
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Barclays One
Enjoy secure, online access to everything you have with us, including investment accounts, balances and transactions.
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Is Video call secure?
Barclays Video Call is completely secure, but we recommend you use a secure Wi-Fi or mobile connection and that you can’t be overheard by others.
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How do I set up my memorable word and passcode in Online Banking?
We’ll show you how here, but you need a PINsentry card reader to set these up.
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Can I use Mobile PINsentry to make payments in Barclays Mobile Banking?
No, you can only use Mobile PINsentry with Online Banking.
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Log in to Barclays One
Log in to your Barclays One account and view your wealth in one place.
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Why can’t I see the Mobile PINsentry feature in the Barclays app?
It could be that it hasn’t been activated yet. We’ll explain what happens when here.
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Explore Video Banking
Barclays Video Banking lets you have a secure, confidential conversation with us instead of visiting a branch.
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How do I get an Online Banking membership number?
You’ll first need to be registered for Online Banking. You can find out how to do this and get your membership number here.
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The Barclays app features
Explore all the features that your Barclays Mobile Banking app has to offer – make payments and see all your accounts from other banks in one place.
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