Help with Online Banking PINsentry
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Explore Online Banking
Online Banking lets you keep track of your money day and night. Use internet banking to check bank statements and pay bills more easily and securely.
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How do I register for or upgrade to PINsentry?
See how you can upgrade or register to use PINsentry with Barclays Online Banking here.
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Error codes and messages in the Barclays app
If you're getting an error in the Barclays app, here's what It means and how to fix it.
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Can I use PINsentry in Online Banking when I'm abroad?
You can, but it’s your responsibility to know if using Online Banking is an offence in that country.
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What can I do if my PINsentry card reader’s batteries are dead?
You can either order a new PINsentry card reader or change the batteries yourself. Find out how here.
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What is ‘Visa Secure’ for online debit card payments?
Visa Secure (formerly known as Verified by Visa) helps protect your account against fraud and unauthorised use.
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How do I pay a credit card or utility bill?
You can do this in Online Banking, through the Barclays Mobile Banking or Barclays Pingit apps, Telephone Banking or in branch. Find out how here.
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Online and Mobile Banking Guarantee
Feel safe when banking online and on your mobile. Find out how our guarantee works to protect you and your money from fraud.
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How do I change my address, phone number and email address?
Find out here how to change your details in Barclays Online Banking.
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How do I generate a PINsentry code?
See the steps you need to take to generate a PINsentry code for Barclays Mobile Banking here.
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