Help with Online Banking PINsentry
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Explore Video Banking
Barclays Video Banking lets you have a secure, confidential conversation with us instead of visiting a branch.
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How do I get an Online Banking membership number?
You’ll first need to be registered for Online Banking. You can find out how to do this and get your membership number here.
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Why can’t I see the Mobile PINsentry feature in the Barclays Mobile Banking app?
It could be that it hasn’t been activated yet. We’ll explain what happens when here.
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What should I do if I’m having problems logging in to Online Banking?
See where to get tips on logging in to Barclays Online Banking with PINsentry or the number to call to get help.
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How do I pay a credit card or utility bill?
You can do this in Online Banking, through the Barclays Mobile Banking or Barclays Pingit apps, Telephone Banking or in branch. Find out how here.
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How do I register for or upgrade to PINsentry?
See how you can upgrade or register to use PINsentry with Barclays Online Banking here.
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Can I use PINsentry in Online Banking when I'm abroad?
You can, but it’s your responsibility to know if using Online Banking is an offence in that country.
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Barclays One
Secure, immediate access to everything you have with us, including investment accounts, balances and transactions.
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What can I do if my PINsentry card reader’s batteries are dead?
You can either order a new PINsentry card reader or change the batteries yourself. Find out how here.
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Barclays Mobile Banking app
View your finances at your own convenience with our mobile banking app, Apple Pay, our payments app and smartwatch banking.
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