Help with Online Banking PINsentry
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These FAQs may
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Why can’t I see the Mobile PINsentry feature in the Barclays app?
It could be that it hasn’t been activated yet. We’ll explain what happens when here.
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How do I get an Online Banking membership number?
You’ll first need to be registered for Online Banking. You can find out how to do this and get your membership number here.
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The Barclays app features
Explore all the features that your Barclays Mobile Banking app has to offer – make payments and see all your accounts from other banks in one place.
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How do I register for or upgrade to PINsentry?
See how you can upgrade or register to use PINsentry with Barclays Online Banking here.
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Can I use PINsentry in Online Banking when I'm abroad?
You can, but it’s your responsibility to know if using Online Banking is an offence in that country.
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What can I do if my PINsentry card reader’s batteries are dead?
You can either order a new PINsentry card reader or change the batteries yourself. Find out how here.
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How do I pay a credit card or utility bill?
You can do this in Online Banking, through the Barclays Mobile Banking or Barclays Pingit apps, Telephone Banking or in branch. Find out how here.
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Error codes and messages in Barclays Online Banking
If you're getting an error in Barclays Online Banking, here's what It means and how to fix it.
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How do I change my address, phone number and email address?
Find out here how to change your details in Barclays Online Banking.
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Online and Mobile Banking Guarantee
Feel safe when banking online and on your mobile. Find out how our guarantee works to protect you and your money from fraud.
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