Help with Online Banking PINsentry
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These FAQs may
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How do I make a video call?
See how to make a video call, either from Barclays Mobile Banking using the Barclays Video Call app, or from Barclays.co.uk for mortgage queries.
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What do I do if my Mobile PINsentry code isn’t working in Online Banking?
You’ll need to generate a new code if the one you have isn’t working. We’ll tell you how here.
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The Barclays app
Manage all your wealth with us on your mobile with the Barclays app.
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Do I need to be online or in range of 3G or Wi-Fi to use Mobile PINsentry?
Find out if you need an internet connection to use Mobile PINsentry in the Barclays Mobile Banking app.
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Do I need my 4-digit PIN or debit card to use Mobile PINsentry?
No, you'll just need your 5-digit Barclays Mobile Banking passcode to use Mobile PINsentry.
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Our app for children
If you're aged 11-15 with a BarclayPlus account, get our award-winning app to check your balance and move money between your accounts.
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The Barclays app
Stay in control of your money wherever you are, with our mobile banking app, mobile payments app and alerts.
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I’ve been asked to synchronise or re-calibrate Mobile PINsentry with Online Banking. Is this a genuine request?
See if requests to synchronise the Mobile PINsentry function of the Barclays Mobile Banking app with your Barclays Online Banking are genuine or fraudulent
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App terms and conditions
App terms and conditions: May 2019
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Why can’t I access all the features in my Barclays app?
It can take some time for all the features of the Barclays Mobile Banking app to activate once you register for them. Get details here.
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