Help with Online Banking PINsentry
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These FAQs may
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How do I generate a PINsentry code?
See the steps you need to take to generate a PINsentry code for Barclays Mobile Banking here.
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How do I change my address, phone number and email address?
Find out here how to change your details in Barclays Online Banking.
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What do I do if my Mobile PINsentry code isn’t working in Online Banking?
You’ll need to generate a new code if the one you have isn’t working. We’ll tell you how here.
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Barclays Video Banking
Barclays Video Banking lets you have a secure, confidential conversation with us instead of visiting a branch.
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How do I make a video call?
See how to make a video call, either from Barclays Mobile Banking using the Barclays Video Call app, or from Barclays.co.uk for mortgage queries.
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Do I need to be online or in range of 3G or Wi-Fi to use Mobile PINsentry?
Find out if you need an internet connection to use Mobile PINsentry in the Barclays Mobile Banking app.
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Do I need my 4-digit PIN or debit card to use Mobile PINsentry?
No, you'll just need your 5-digit Barclays Mobile Banking passcode to use Mobile PINsentry.
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How do I register for the Barclays Mobile Banking app?
See how to register for the Barclays Mobile Banking app
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Mobile banking services from Barclays
Stay in control of your money wherever you are, with our mobile banking app, mobile payments app and alerts.
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Deaf, hearing loss or speech impairment
We’ve developed ways to help you if you’re deaf, hard of hearing or have a speech impairment.
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