Help with Online Banking PINsentry
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Online and Mobile Banking Guarantee
Feel safe when banking online and on your mobile. Find out how our guarantee works to protect you and your money from fraud.
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How do I make a payment to someone new?
You can do this in Online Banking, through the Barclays Mobile Banking and Barclays Pingit apps, Telephone Banking or in branch. Find out how here.
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How do I generate a PINsentry code?
See the steps you need to take to generate a PINsentry code for Barclays Mobile Banking here.
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Barclays Mobile Banking app terms and conditions
Barclays Mobile Banking app terms and conditions for 25 March 2014.
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Barclays Video Banking
Barclays Video Banking lets you have a secure, confidential conversation with us instead of visiting a branch.
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How do I make a video call?
See how to make a video call, either from Barclays Mobile Banking using the Barclays Video Call app, or from Barclays.co.uk for mortgage queries.
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What do I do if my Mobile PINsentry code isn’t working in Online Banking?
You’ll need to generate a new code if the one you have isn’t working. We’ll tell you how here.
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Barclays Mobile Banking app terms and conditions
Barclays Mobile Banking app terms and conditions for December 2017
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Barclays Mobile Banking app terms and conditions
Barclays Mobile Banking app terms and conditions for July 2017
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Do I need to be online or in range of 3G or Wi-Fi to use Mobile PINsentry?
Find out if you need an internet connection to use Mobile PINsentry in the Barclays Mobile Banking app.
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