Help with Pingit Using Pingit
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What should I do if there's a problem with goods or services I've paid for using Pingit?
See you options is there's a problem with the goods or service you bought using Pingit here.
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What do I do if I’ve sent a payment by mistake using Pingit?
If you've entered the wrong information and confirmed the payment, please call the Pingit Helpdesk on 0333 200 1012*
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What should I do if a customer disputes a transaction made using Pingit?
As a trader, you are required to comply with various regulations which give customers certain rights when a purchase goes wrong. Find out more here.
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What should I do if an item I've paid for using Pingit isn't delivered?
Find out what you can do if goods ordered through Pingit don't turn up.
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Can I change how much I’ve sent using Pingit?
Unfortunately, you can’t. We provide a confirmation page within the process so that you can ensure you've entered the correct amount that you want to pay.
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What should I do if the wrong item is sent when I pay for an item using Pingit?
See what to do if the wrong item it sent to you, after ordering goods in Pingit.
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How do I make a charity donation using Pingit?
It’s quick and simple to donate to a charity with Pingit. We’ll show you how.
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Will I still be able to use Paym after my account switch, which I registered for with my old bank?
Find out how to move to using Paym via Pingit when you switch your account to Barclays.
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Can I check the status of a Pingit international payment?
If you’d like to trace, change or cancel an international payment that you’ve made using the Pingit app, there’s a £20 fee.
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Important changes to Pingit
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