Help with Pingit Using Pingit
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What should I do if I can’t find my debit card?
You should contact us straight away. You can do this online, on your mobile, over the phone or in branch. We’ll explain how here.
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Do I need a Barclays account to use Pingit?
No, you don’t have to bank with us to use Pingit. Find out how to register here.
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Will Pingit or Barclays store my fingerprint?
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Will I need to reregister for Pingit if I switch to a Barclays current account?
You won't need to re-register for Pingit if you switch your account to Barclays. Any payments will go into your new account.
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Why can’t I see my Pingit account in the Barclays app?
From April 2019, you’ll only be able to see and manage your Pingit account in the Pingit app and not the Barclays app.
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How do I get my Pingit account verification code?
This depends on what you're using to get your code. See details here.
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What happens to the money in my Pingit account if I switch my current account to Barclays?
Find out what happens to any money in your Pingit account when you switch your current account to Barclays.
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Why can’t I register for Barclays Mobile Banking, Barclays Pingit or other apps on a rooted or jailbroken mobile?
For your own security, we’ve taken the necessary steps to ensure that our apps won’t operate on phones with rooted access.
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What’s a Pingit account, and how do I top it up?
Find out what a Pingit Account is, how to set one up and how to add or withdraw money.
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