Help with Telephone Banking
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What do I do if the Pingit app crashes or my phone loses power during registration?
Just return to the app to complete your registration – you can do this at any time. You can find out more here.
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Can I personalise my debit card using a mobile phone or tablet?
Find out how to personalise your Barclays debit card using a mobile phone or tablet on Barclays.co.uk
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What’s the address, the opening hours and phone number of my Barclays branch?
You can find these details about a Barclays branch using our branch finder. See how here.
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I have the Barclays app for BarclayPlus – what should I do if my phone is lost or stolen?
Sorry to hear that – you can set up the mobile banking app on your new smartphone.
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I've forgotten my card's PIN. Can I still use the PINsentry card reader?
You'll need your PIN to use PINsentry, but you can get an instant reminder on Barclays Mobile Banking or Online Banking.
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How do I view a list of my standing orders and Direct Debits?
See how to get a list of standing orders and Direct Debits for your Barclays account.
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How to get a mortgage
Confused about mortgages? We’ll show you how to get a mortgage from start to finish, including what you need to tell us and the steps you’ll need to take.
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Is Video call secure?
Barclays Video Call is completely secure, but we recommend you use a secure Wi-Fi or mobile connection and that you can’t be overheard by others.
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I have a business or personal account. Can I register for the Barclays app using a non-UK mobile phone number?
Sorry, you can't register for Barclays Mobile Banking with a non-UK mobile number at the moment. Get details here.
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How do I cancel a lost or stolen chequebook?
See how to cancel a Barclays chequebook if it's been lost or stolen, and what else you need to do.
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