Help with Telephone Banking
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Call charges
Call charges and information for Barclays phone numbers.
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What do I do if I've been charged the wrong amount on my Barclays contactless card by Transport for London (TfL) or I've accidentally touched it on a card reader?
You should first check your Tfl account to see what you’ve been charged and then either call us or TfL. You’ll find the contact numbers here.
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How do I contact the Online Banking helpdesk?
You’ll find the number to call here.
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Third-party access to bank accounts
We explain the options for getting help managing your accounts, and what to do if you’ve been appointed to help someone else.
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I've forgotten my card's PIN. Can I still use the PINsentry card reader?
You'll need your PIN to use PINsentry, but you can get an instant reminder on Barclays Mobile Banking or Online Banking.
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Business account for turnover up to £400k
Our easy, everyday banking frees up your time so you can concentrate on your business – with online tools and business banking experts to help it grow.
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Can I add additional cardholders or phone numbers to my Pingit account?
Yes, you can. We’ll tell you how here.
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What do I do if the Pingit app crashes or my phone loses power during registration?
Just return to the app to complete your registration – you can do this at any time. You can find out more here.
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Can I personalise my debit card using a mobile phone or tablet?
Find out how to personalise your Barclays debit card using a mobile phone or tablet on Barclays.co.uk
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What’s the address, the opening hours and phone number of my Barclays branch?
You can find these details about a Barclays branch using our branch finder. See how here.
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