Help with Telephone Banking
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How do I cancel a cheque?
You can stop a cheque made from your Barclays account in Online Banking. See how here.
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Protect your personal data
Whether by email, phone or social media, it helps to know how fraudsters may try to gain access to your information. Here, we explore phishing tactics.
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I use the Barclays app – what happens if I get a new device?
Find out what to do if you get a new phone or tablet and want to use the Barclays Mobile Banking app on it here.
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Fraud in farming
Get some tips to protect yourself against financial crime, including being wary of impersonators, information seekers and unusual transactions.
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How do I change the phone number I've registered for Pingit?
You'll need to de-register from Pingit, and re-register with your new number. See how here.
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Who do I call for the mobile phone insurance I have with my bank account?
See the list of numbers to call for mobile phone insurance with your Barclays bank account.
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Why isn’t my phone supported by the Barclays app?
The Barclays app only works on certain types of phone. See which ones, and how to check what your phone is, here.
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How do I get a statement that's not available online?
See how you can get copies of your previous Barclays statements if they're not available on Online Banking.
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Barclays Money Mentors
Get free and impartial help with your money from Barclays Money Mentors.
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What do I do if I've been charged the wrong amount on my Barclays contactless card by Transport for London (TfL) or I've accidentally touched it on a card reader?
You should first check your Tfl account to see what you’ve been charged and then either call us or TfL. You’ll find the contact numbers here.
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