Help with Telephone Banking
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Managing your money abroad
Tips on how to manage your money abroad – including how to keep your money safe and advice on using a mixture of cash and debit cards.
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What do I do if I've been charged the wrong amount on my Barclays contactless card by Transport for London (TfL) or I've accidentally touched it on a card reader?
You should first check your Tfl account to see what you’ve been charged and then either call us or TfL. You’ll find the contact numbers here.
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I've forgotten my card's PIN. Can I still use the PINsentry card reader?
You'll need your PIN to use PINsentry, but you can get an instant reminder on Barclays Mobile Banking or Online Banking.
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Can I top-up my mobile phone at Barclays cash machines?
Yes you can. See how here.
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Can I use Barclays Cloud It on my mobile phone or tablet?
Barclays Cloud It is available through the Barclays Mobile Banking app. Get details here.
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Keeping your money safe
How Barclays protects you and your money with the Online Banking Guarantee, PINsentry and free security software.
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Call charges
Call charges and information for Barclays phone numbers.
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Can I request a duplicate paper statement if I’ve opted to get my statements online only?
Find out if you'll still receive paper statements for your Barclays accounts if you switch to Online Statements.
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I use the Barclays Mobile Banking app – what happens if I get a new device?
Find out what to do if you get a new phone or tablet and want to use the Barclays Mobile Banking app on it here.
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How do I contact the Online Banking helpdesk?
You’ll find the number to call here.
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