Claiming your money if your address is in the EEA
If we’ve written to you to let you know we’ve closed your savings and/or current account because you have an address in the European Economic Area (EEA), you can find out how to claim your balance here. You can’t claim your balance unless your account has been closed.
If your account's still open, please don't submit a request – here's how to withdraw your balance and close your account instead.
If your account's been closed
You can submit a claim request for the balance that was in your account, plus any interest you might have earned since it closed. The quickest way to do this is online, but you can also post the request to us or visit one of our UK branches.
If any of the accounts that have been closed are cash ISAs, you’ll need to visit us in a UK branch or submit your claim request by post. You can claim all your savings, current accounts and cash ISAs together on the same form.
If you tell us on the claim form that you want to keep your UK tax-free benefits on your cash ISA savings, we’ll open a new account for each cash ISA you claim and pay your cash ISA balances to these accounts. If you're living outside of the UK, you'll need to transfer these balances to another UK cash ISA provider within two months of us opening this account for you. We’ll write to you with the new account details and what you need to do next if you still live in the EEA.
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To claim your balance by post, download [PDF, 195KB], print and fill in your claim request. You only need to complete one form, even if you’re claiming balances from multiple accounts. We can also send your money to multiple accounts – just give us the details on the form.
If there are multiple account holders, each one must sign the payment instruction to authorise us to transfer the money.
Here’s what you need to fill in the form – you’ll need to include the documents we ask for when you post it to us
- Your unique reference number, which you’ll find on the final reminder letter we sent you
- The sort code and account number for each of the accounts you want to claim money from
- A certified2 copy of photo ID, like a passport, driving licence or national identity card, for each person on the account
- A certified2 copy of a document showing your current address, such as a driving licence, bank statement, credit card statement or utility bill. It must clearly state your full address and be less than three months old
- Details of the account you want us to send the money to, including the IBAN number for international payments. The IBAN number helps banks overseas identify your account in order to process the payment
If you ask us to make an international payment, we’ll pay out in the currency that the account is held in, unless you tell us otherwise. The person receiving the payment may also have to pay charges to the other bank. Any value we quote is the value on the date when funds will be available to the other bank.
Please note if you didn’t receive the letter because you’ve changed your address, you can still submit your claim without a unique reference number. However, we’ll only be able to issue a cheque in sterling to the name of the account holder.
If you’re claiming money from a currency account, we’ll send the money to you by banker’s draft in the currency of your choice.
Please send copies of the forms to
Barclays
Leicester
LE87 2BB
United KingdomIf you’re claiming on behalf of the account holder, we’ll also need
- A certified2 copy of your photo ID, like a passport, driving licence or national identity card
- A certified2 copy of a document confirming your current address, such as a driving licence, bank statement, credit card statement or a utility bill. It must clearly state your full address and must be dated within the last three months
- A certified2 copy of a power of attorney document or signed authority from the account holder
If you’ve changed your name since you opened your account, we’ll also need
- A certified2 copy of a document confirming you’ve changed your name, like a marriage certificate or deed poll form
Important information
2. Please include your certified copies with your completed claim form – don’t post original documents to us. You’ll need to have all of your documents certified by a member of our staff or by a Notary Public (qualified solicitor, any type of certified accountant), Embassy Consular or High Commission official. Each certified document in a language other than English must be accompanied by an official certified translation into English.
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First, please book an appointment – either by calling us on the number in the letter we sent, or by visiting a UK branch.
When you go for your appointment, you’ll need to bring a few things with you so we can confirm your identity
- The sort code and account number for each of the accounts you want to claim your balances from
- A form of photo ID, like a passport, driving licence or national identity card, for each person on the account
- A document showing your current address, such as a driving licence, bank statement, credit card statement or utility bill. It must clearly state your full address and be less than three months old
- Details of the account you want us to send the money to, including the IBAN number for international payments. The IBAN number helps banks overseas identify your account in order to process the payment
If you ask us to make an international payment, we’ll pay out in the currency that the account is held in, unless you tell us otherwise. The person receiving the payment may also have to pay charges to the other bank. Any value we quote is the value on the date when funds will be available to the other bank.
If you’re claiming money from a currency account, we’ll send the money to you by banker’s draft in the currency of your choice.
If you’re claiming on behalf of the account holder, we’ll also need
- Your photo ID, like a passport, driving licence or national identity card
- A document showing your current address, such as a driving licence, bank statement, credit card statement or utility bill. It must clearly state your full address and be less than three months old
- A copy of a power of attorney document or signed authority from the account holder
If you’ve changed your name since you opened your account, we’ll also need
- A copy of a document confirming you’ve changed your name, such as a marriage certificate or deed poll form
When will I get my money?
We’ll aim to send you your money within ten working days of receiving your completed request and all supporting documents. If we need to send a cheque, when you get it will depend on your local postal service.
If you choose to keep your UK tax-free benefits on your cash ISA savings and instruct us to open a new account for your cash ISA balance, this may take a bit longer to process.