Claiming your money if your address is outside the UK

To claim your balance by post, download the claim form(PDF,150kb) fill in the required information and print the form. You’ll only need to complete one form, even if you’re claiming balances from multiple accounts. If you want to submit a claim for someone else, you’ll need to do this on a separate form.

If there are multiple account holders, each person will need to sign the payment instruction before we can transfer the money.

Please include certified documents with your completed claim form – don’t post original documents to us. You’ll need to have all your documents certified by a member of our team in a UK branch, or by a Notary Public, qualified solicitor, certified accountant, Embassy Consular or High Commission official. All certified documents must be in English, or be accompanied by an official certified translation into English.

If you’re claiming for yourself, we’ll need:

• Your unique reference number, which you’ll find on the final reminder letter we sent you. If you didn’t receive the final reminder letter because you’ve changed your address, you can still submit your claim without a unique reference number. We might contact you to complete additional security checks, or we’ll only be able to issue a cheque in British pounds to the account holders

• The sort code and account number for each of the accounts you want to claim money from

• A certified copy of your proof of identity, such as a passport or driving licence for each person on the account

• A certified copy of a document that shows your current full address, such as a bank statement, credit card statement or utility bill dated within the last three months, or a letter from HMRC dated within the last 12 months. You can use a driving licence if it hasn’t been used as proof of identity

• Details of the account you want us to send the money to, including the International Bank Account Number (IBAN), The Society for Worldwide Interbank Financial Telecommunication (SWIFT) or Business Identifier Code (BIC) for international payments

• Your UK National Insurance number, if you’re claiming money for a cash ISA and want us to open a new account for your cash ISA balance.

If you’ve changed your name since you opened your account, we’ll also need:

• A certified copy of a legal document confirming you’ve changed your name, such as a marriage certificate or a deed poll form.

If you’re submitting a claim for someone else:

We need to confirm the account holder’s identity and confirm that you have permission to claim the money on their behalf.

You need to send the documents above to prove your own identity and address. And you’ll also need to send us copies of these documents:

• A certified copy of their proof of identity, such as a passport or driving licence

• A certified copy of a document that shows their current full address, such as a bank statement, credit card statement or utility bill dated within the last three months, or a letter from HMRC dated within the last 12 months. You can use a driving licence, if it hasn’t been used as proof of identity

• A certified copy of a power of attorney document or signed authority from the account holder. These are legal documents that prove the account holder has given you permission to make a claim and sign documents on their behalf.

Please send copies of the documents and your completed form to

Barclays

Leicester

LE87 2BB

United Kingdom

Important information

1. If you ask us to make an international payment, or if you’re claiming money from a currency account, we’ll pay out in the currency that the account is held in, unless you tell us otherwise. The person receiving the payment may have to pay charges to their bank.

2. If you ask us to make a payment in another currency, the exchange rate will be calculated by applying a FX margin to the Barclays Reference Exchange Rate. You can find more information, including details of any fees and restrictions, by contacting us or visiting our International payments page. 

Please book an appointment. You can do this by calling us on the number in the final reminder letter we sent, or visiting us in a UK branch.

When you come for your appointment, you’ll need to bring a few things with you so we can confirm your identity:

1. The sort code and account number for each of the accounts you want to claim your balances from

2. Proof of identity, such as a passport or driving licence, for each person on the account

3. A copy of a document that shows your current full address, such as a bank statement, credit card statement or utility bill dated within the last three months, or a letter from HMRC dated within the last 12 months. You can use a driving licence if it hasn’t been used as proof of identity

4. Details of the account you want us to send the money to, including the International Bank Account Number (IBAN), The Society for Worldwide Interbank Financial Telecommunication (SWIFT) or Business Identifier Code (BIC) for international payments.

If you’ve changed your name since you opened your account, we’ll also need:

• A copy of a legal document confirming you’ve changed your name, such as a marriage certificate or deed poll form.

If you’re submitting a claim for someone else:

We need to confirm the account holder’s identity and confirm that you have permission to claim the money on their behalf.

You need to provide the documents above to prove your own identity and address. And you’ll also need to provide us with certified copies of these documents:

• Their proof of identity, such as a passport or driving licence

• A copy of a document that shows their current full address, such as a bank statement, credit card statement, or utility bill dated within the last three months, or a letter from HMRC dated within the last 12 months. You can use a driving licence if it hasn’t been used as proof of identity

• A copy of a power of attorney document or signed authority from the account holder. These are legal documents that prove the account holder has given you permission to make a claim and sign documents on their behalf.