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Claiming your money if your address is in the EEA

If we’ve written to you to let you know we’ve closed your savings and/or current account because you have an address in the European Economic Area (EEA), you can find out how to claim your balance here. You can’t claim your balance unless your account has been closed.

If your account's still open, please don't submit a request – here's how to withdraw your balance and close your account instead.

If your account's been closed

You can submit a claim request for the balance that was in your account, plus any interest you might have earned since it closed. The quickest way to do this is online, but you can also post the request to us or visit one of our UK branches.

If any of the accounts that have been closed are cash ISAs, you’ll need to visit us in a UK branch or submit your claim request by post. You can claim all your savings, current accounts and cash ISAs together on the same form.

If you tell us on the claim form that you want to keep your UK tax-free benefits on your cash ISA savings, we’ll open a new account for each cash ISA you claim and pay your cash ISA balances to these accounts. If you're living outside of the UK, you'll need to transfer these balances to another UK cash ISA provider within two months of us opening this account for you. We’ll write to you with the new account details and what you need to do next if you still live in the EEA.

When will I get my money?

We’ll aim to send you your money within ten working days of receiving your completed request and all supporting documents. If we need to send a cheque, when you get it will depend on your local postal service.

If you choose to keep your UK tax-free benefits on your cash ISA savings and instruct us to open a new account for your cash ISA balance, this may take a bit longer to process.