You can make a complaint if you’ve ever had a loan, mortgage, credit card or overdraft with Barclays, Barclaycard or Firstplus, and you think you’ve been mis-sold PPI, or have been affected by commission in relation to your PPI. If you’re not sure if you’ve had PPI, you can ask us to check.
Making a complaint about PPI or PPI commission won’t affect your relationship with us.
If you’re contacting us on behalf of someone else, eg a friend, relative, or as an executor, please write to us at the address shown in the section ‘Alternatives to the online forms’.
You don't need to use a claims management company (CMC). Please contact us directly – we handle complaints in the same way, within the same timeframe and without charging any fees.
We've accessibility and disability support. if you need it.
If you have accounts in the Isle of Man, Jersey, Guernsey, Knightsbridge or Gibraltar, please contact your local branch.