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Payment Protection Insurance

Complaints information

The deadline for new PPI complaints has now passed

The Financial Conduct Authority (FCA) regulates us and other financial businesses. The FCA provides guidance to make sure that all the companies they regulate treat complaints in the same way.

In 2017, the FCA set a deadline of 29 August 2019 for all PPI complaints and started a nationwide campaign to raise awareness of this. Generally, complaints received after this date are out of time, so providers and other financial businesses that the FCA regulates won’t review them.

Read more about the PPI deadline

There are certain exceptional circumstances where we will consider a PPI mis-selling complaint received after the FCA deadline. We’ll also generally consider PPI mis-selling complaints submitted following a rejected insurance claim on a policy that was live on or after 29 August 2017.

The Financial Ombudsman Services has more information about exceptional circumstances.

If you believe we should consider your complaint, please tell us why.

Write to us

FREEPOST Barclays PPI Complaints

Or call us

0800 282 3901, select option 1
+44 20 7116 7488 from abroad

If you’ve already made a PPI complaint

If you complained before 29 August 2019, we’ll write to you to acknowledge this as soon as we can. This is taking us longer than usual at the moment because of the large number of complaints we’ve had recently, prompted by the deadline. 

We usually aim to let you know the outcome within eight weeks of receiving your complaint, but this is also taking longer than usual and could take several months. We’ll keep in touch to update you on our progress. We’re working hard to reduce the amount of time it’s taking, and thank you for your continued patience. If we’ve already written to you asking for more information, here’s what you’ll need.

How to contact us

If you submitted your complaint on or before 29 August 2019 and want an update, please call us. Lines are open Monday to Friday, 8am to 8pm and Saturday 8am to 1pm.

0800 282 390 1 (+44 207 116 7488 from abroad), select option 2

Barclaycard PPI complaints

0800 015 4210 1 (+44 1604 230 230 from abroad).

The Financial Ombudsman

If you’re not happy with our final response, you can complain to the Financial Ombudsman. You’ll need to submit your complaint within six months of the date of our letter. You can also complain to the Financial Ombudsman if you haven’t heard from us within eight weeks of submitting your complaint.