Payment Protection Insurance

Complaints information

Here’s where you can check if you’ve ever had PPI on a Barclays product, Firstplus loan, or a Barclaycard, and make a complaint if you think it was mis-sold or if you’re affected by PPI – Unfair Commission.

The deadline for submitting complaints is 29 August 2019.

PPI complaints

You can make a complaint if you’ve ever had a loan, mortgage, credit card or overdraft with Barclays, Barclaycard or Firstplus, and you think you’ve been mis-sold PPI, or have been affected by Unfair Commission in relation to your PPI. If you’re not sure if you’ve had PPI, you can ask us to check.

Making a complaint about PPI or PPI – Unfair Commission won’t affect your relationship with us, or your credit score.

If you’re contacting us on behalf of someone else, eg a friend, relative, or as an executor, please write to us at the address shown in the section ‘Alternatives to the online forms’.

You don't need to use a claims management company (CMC). Please contact us directly – we handle complaints in the same way, within the same timeframe and without charging any fees.

If you have accounts in the Isle of Man, Jersey, Guernsey, Knightsbridge or Gibraltar, please contact your local branch.

If you have accounts with Barclays Partner Finance, please visit our site.

 

 

Making a PPI complaint

If you think you may have been mis-sold PPI, you can make a complaint.

  • Do it online – the form takes around 30 minutes to complete
  • Give us as much information as possible about your policy and how it was sold to you (see 'Information you'll need to provide' for more details)
  • We’ll acknowledge your complaint within 5 working days and aim to give you a decision within 8 weeks

Requesting a PPI check

If you’re not sure if you’ve had PPI, you can ask us to check.

  • Use our online PPI check form – it only takes 5 minutes
  • We’ll write to you within 6 working days with the outcome and next steps

If you’re enquiring about any of these…

  • Barclays secured loan
  • Firstplus secured loan
  • Littlewoods, Index and LX cards (also known as Solution Finance or Handbag Cards)
  • Littlewoods loan
  • Woolwich loan
  • Any products related to a business bank account

…please make a complaint, not a PPI check, as we may need to search a variety of records.

Making a complaint about PPI – Unfair Commission

If you think you might be affected by PPI - Unfair Commission (see below for details), you can make a complaint.

  • Do it online – it only takes 5 minutes
  • If you’ve never made a complaint to us about PPI, please do so first
  • If you’re not sure if you’ve made a complaint, please contact us

If you’ve already made a complaint about being mis-sold PPI, we’ll look to see if you were also affected by PPI – Unfair Commission. We’ll write to you if you were and let you know what to do next.

What is PPI?

PPI may have been offered to you when you took out a loan, mortgage, overdraft, credit card or store card. It was designed to repay them if you couldn’t do so because of an accident, sickness, involuntary unemployment or your death.

You may have been mis-sold PPI if

  • It didn't meet your needs
  • You wouldn't have been able to make a claim on it
  • You weren’t told about the policy and its terms and conditions, or you felt that you had to take it out

What is PPI – Unfair Commission?

A percentage of what you paid for your PPI premium may have been commission. This would’ve been payable to the bank or broker, rather than the whole amount going towards paying for your insurance.

‘PPI – Unfair Commission’ is where the commission paid was unfair and you weren’t told about this. The Financial Conduct Authority (FCA) has defined unfair commission as being more than 50% of the cost of the PPI premium.

Find out more about PPI – Unfair Commission

The deadline for submitting a new PPI complaint, or a new complaint about PPI – Unfair Commission, is 29 August 2019.

After this date, neither us nor any other bank, company or the Ombudsman service will be able to assess any new complaints.

This deadline is for new complaints only. If we’ve already written to you about making a complaint, the time limits will be in the letter.

  • Information you’ll need to provide

  • What happens after I submit the form?

  • Helpful links

Alternatives to the online forms

If you’d prefer not to use our online forms, you can call us at any time or write to us.

PPI complaints

Barclays
0800 282 390 2 option 1
+44 20 7116 7488 from abroad

Barclaycard
0800 015 4210 2
+44 1604 230230 from abroad

Print and complete the PPI complaint form and post to
FREEPOST Barclays PPI Complaints
or take it to a Barclays branch

PPI checks

Barclays
0800 282 390 2 option 3
+44 20 7116 7488 from abroad

Barclaycard
0800 151 0900 2

Print and complete the PPI check form and post to
FREEPOST Barclays PPI Complaints
or take it to a Barclays branch

PPI – Unfair Commission complaints

Barclays
0800 282 390 2 option 1
+44 20 7116 7488 from abroad

Barclaycard
0800 015 4210 2
+44 1604 230230 from abroad

Print and complete the PPI – Unfair Commission complaint form and post to
FREEPOST Barclays PPI Complaints
or take it to a Barclays branch