Money worries

Concerned about your finances?

If your finances are under pressure and you’re struggling to pay the bills, see what we can do for you.

Living with a reduced income

Has your income recently gone down?

When John lost his job, he faced a reality he wasn’t expecting – he needed to support his family and had unpaid bills. Learn how we helped.

Struggling to pay the bills?

The stories below show typical customer situations and how we helped. You’re not alone – we’re here to help you.

Coping with gambling addiction

Is your gambling out of control?

Forever chasing winners to cover his losses, Nigel’s gambling debts were spiralling out of control. See how we helped. 

Living with iIlness

When illness takes over, your finances can suffer.

Being diagnosed with a long-term illness affected many areas of Anna’s life, especially her finances, and she started to miss payments.

Struggling to budget

Are you having trouble managing your money? We can help.

Dev was having trouble controlling his budget and was often relying on an overdraft to cover expenses. Read his story.

Coping financially with loss

Keeping on top of your finances during difficult times.

After Clare lost her husband, her life changed dramatically. She didn’t know how to look after her finances and was struggling to cope. See how we helped.

Contact us

If you haven’t missed a payment but are worried about your finances, you may want to call the numbers below.

  • Mortgages – 0800 022 4022. Lines are open Monday to Friday, 8.30am to 5.30pm
    and Saturday 9am to 1pm
  • Barclaycard – 0800 046 8324. Lines are open every day from 9am to 9pm
  • Overdraft and Barclayloan – 0345 600 4545. Lines are open Monday to Sunday,
    8am to 9pm
  • Premier – 08009 247 365. Lines are open 24 hours a day, 7 days a week

Call charges

If you’ve missed a payment, we’ll contact you soon to discuss your options. But if you’d like to speak to us in the meantime, please call 0345 734 5345. Lines are open Monday to Sunday, 7am to 11pm.