Struggling to budget

Are you having trouble managing your money? We can help.

Dev was having trouble controlling his budget and was often relying on an overdraft to cover expenses. Read his story.

Dev’s story

Dev requested an overdraft to fill the gap between payday and the end of the month. He could always repay it – so he wasn’t too worried.

However, when he found himself overspending, he began using his overdraft more and incurring fees. Soon, he was living off his overdraft.

It all got too much for Dev when he was charged a fee for a bill he couldn’t afford. He started to use a credit card to cover bills and had already borrowed money from his mum, knowing he couldn’t afford to pay it back for a while. His finances were spiralling out of control and he knew he needed some support.

How we helped

  • Dev called us and spoke to Tim – he was friendly and non-judgemental
  • Together, they worked through Dev’s income and outgoings and came up with a budget
  • Tim told Dev about some tools that could help him to budget, such as Barclays Finance Manager. He also set up alerts to help him manage his money better and avoid missing payments


Does your situation sound like Dev’s?

Are you a student and struggling to manage your finances while studying? Or are you on a flexible-hours contract and having trouble looking after your budget? Are you a sole trader or run a small business and having trouble with cash flow? We can help.

As soon as you feel like you might be having problems with your budget, give us a call. Calling us won’t make anything worse.

To prepare for the call, it’ll be best if you have your sort code, account number and some information about your monthly income and outgoings ready. You might be talking for a while, as the adviser will want to understand your situation in detail, so make sure you set aside some time.

If you haven’t missed a payment but are worried about your finances, you may want to call the numbers below.

  • Mortgages – 0800 022 4022. Lines are open Monday to Friday, 8.30am to 5.30pm and Saturday 9am to 1pm
  • Barclaycard – 0800 046 8324. Lines are open every day from 9am to 9pm
  • Overdraft and Barclayloan – 0345 600 4545. Lines are open Monday to Sunday, 8am to 9pm
  • Premier – 08009 247 365. Lines are open 24 hours a day, 7 days a week

Call charges

If you’ve missed a payment, we’ll contact you soon to discuss your options. But if you’d like to speak to us in the meantime, please call 0345 734 5345. Lines are open Monday to Sunday, 7am to 11pm.

Self-employed or have a business? Get assistance here.

Visit your nearest branch if you’d like to speak to us in person.

Free help and advice

If you’re struggling with your finances or have debt with other creditors, contact National Debtline or StepChange for free advice on the phone or online.

If you need to see somebody in person, contact Citizens Advice.

How close are you to a debt problem?

If you’re worried about your finances, try StepChange Debt Charity’s 60-second debt test – a few simple questions will tell you if you need advice and where to get it.

These services can provide further help and support

  • Turn2us – for advice on benefits and grants
  • Money Advice Service – for free impartial information and tools on how to deal with your money

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