Coping financially with loss

Keeping on top of your finances during difficult times.

After Clare lost her husband, her life changed dramatically. She didn’t know how to look after her finances and was struggling to cope. See how we helped.

Clare’s story

David had been ill for a long time, but that didn't make it any easier for Clare to cope when he passed away.

Coming to terms with the loss and being on her own, life was a struggle. Keeping track of her bills and payments became difficult.

To avoid her worries, Clare stopped opening bank statements and letters altogether. She was behind on Council Tax payments and her Barclayloan repayments. Feeling distraught, Clare didn’t know what to do or where to go for help.

How we helped

  • Eventually, Clare called us and spoke to Darren. He let Clare explain her situation without judging her
  • They worked together and created a repayment plan for her Barclayloan, so Clare knew what she had to pay each month
  • Darren told Clare before she agreed to the repayment plan that it would be reported to the Credit Reference Agencies, and that it could affect her ability to obtain credit in the future. However, entering into the repayment plan would be better for Clare than continuing to miss payments
  • Darren made sure Clare knew how to access Barclays Online Banking so she could keep track of her finances. Darren also told her about some of our tools that could help Clare manage her money, such as Barclays Finance Manager. And, he told her about our bereavement guide – knowing what to do legally when someone dies


Is your situation similar to Clare’s?

Have you separated from the main earner in your family? Are you concerned you may not be able to pay your bills?

We can help. As soon as you feel like you might be in financial difficulty, give us a call. Calling us won’t make anything worse.

To prepare for the call, it’ll be best if you have your sort code, account number and some information about your monthly income and outgoings ready. You might be talking for a while, as the adviser will want to understand your situation in detail, so make sure you set aside some time.

If you haven’t missed a payment but are worried about your finances, you may want to call the numbers below.

  • Mortgages – 0800 022 4022. Lines are open Monday to Friday, 8.30am to 5.30pm and Saturday 9am to 1pm
  • Barclaycard – 0800 046 8324. Lines are open every day from 9am to 9pm
  • Overdraft and Barclayloan – 0345 600 4545. Lines are open Monday to Sunday, 8am to 9pm
  • Premier – 08009 247 365. Lines are open 24 hours a day, 7 days a week

Call charges

If you’ve missed a payment, we’ll contact you soon to discuss your options. But if you’d like to speak to us in the meantime, please call 0345 734 5345. Lines are open Monday to Sunday, 7am to 11pm.

Self-employed or have a business? Get assistance here.

Visit your nearest branch if you’d like to speak to us in person.

Free help and advice

If you’re struggling with your finances or have debt with other creditors, contact National Debtline or StepChange for free advice on the phone or online.

If you need to see somebody in person, contact Citizens Advice.

How close are you to a debt problem?

If you’re worried about your finances, try StepChange Debt Charity’s 60-second debt test – a few simple questions will tell you if you need advice and where to get it.

These services can provide further help and support

  • Cruse – for support with bereavement
  • Money Advice Service – for free impartial information and tools on how to deal with your money

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