-

Managing money problems

Worried about your finances? Our practical advice can help you tackle money troubles, improve your financial habits and find the support you need.

A note about contacting us

We have fewer colleagues than usual answering the phones right now because of the coronavirus outbreak.  This is having a big impact on our call wait times – we’re truly sorry about this.

To help us support those who are in most urgent need, we’d ask you to check the information on our dedicated coronavirus help page, and only call if you have an immediate financial problem that can’t wait.

You can also access lots of information on managing your money in both the Barclays app and Online Banking.  

We appreciate this may be frustrating, and our colleagues are working to try and help as many people as possible.

Thanks for your patience and understanding. 

Affected by coronavirus?

If you’re worried about your finances because of coronavirus (COVID-19), we’re ready to help. Get in touch using the contact details below if you’d like to talk to us about the ways we may be able to make thing easier, including:

Mortgages – you might be eligible for a payment holiday of up to three months, and you can ask for one online instead of calling us. For payment holidays, see our mortgage FAQs for more details.

Barclaycard – we won’t charge late payment or cash advance fees for the next 90 days, and you might be able to increase your credit limit to help you in an emergency.

Fixed savings account – we may be able to remove penalty charges for withdrawing your money early.

If you’re worried that coronavirus will affect your finances, or you’re already experiencing some difficulties, we’re here to help on the numbers below.

  • Barclaycard – 0800 046 8324. Lines are open every day from 9am to 9pm
  • Barclayloan and overdrafts – 0345 600 4545. Lines are open Monday to Sunday from 8am to 9pm
  • Mortgages – 0333 202 7492. Lines are open 8am to 8pm Monday to Thursday, 8am to 6pm on Friday and 9am to 1pm on Saturday. Lines are closed on Sunday.
  • Premier – 0800 9247 365. Lines are open 24 hours a day, 7 days a week.

Call charges

If you’ve missed a Barclayloan payment, we’ll contact you soon to discuss your options. But if you’d like to speak to us in the meantime, please call 0345 734 5345. Lines are open Monday to Sunday from 7am to 11pm.

A bunch of red and white balloons floating away into the sky

What to do when your income goes down

Because things change

When John lost his job, he faced a reality he wasn’t expecting – he needed to support his family and had unpaid bills. Read about how he worked on turning that around.

Dealing with pay changes
A woman touching the wrist of an elderly person who is holding a ball

How to balance illness and debt

Your finances are important; your health is too.

Being diagnosed with a long-term illness affected many areas of Anna’s life, especially her finances – with all of this, she started to miss payments.

Coping with illness
A man standing in a street of a town centre looks at his phone

Staying on top of a gambling addiction

What to do when chasing wins brings losses

Nigel’s finances spiralled out of control when he tried to gamble his way out of his debts – see how banks can help

Dealing with addictions
A woman sits on a sandy beach watching a child playing in the surf

Handling your finances after loss

Losing someone can affect more than how you feel

After Clare lost her husband, her life changed dramatically. She was worried about looking after her finances and staying on top of things. Find out how banks can help.

Coping with loss
A man sitting at a desk in front of a window

Managing your money

Getting your budget back on track

Dev was having trouble controlling his finances and was often relying on an overdraft to cover expenses; here’s how banks can help.

Help with budgeting
A woman curled up in an armchair by a window

Debt and mental health

When debts aren’t the only things on your mind

Mental health and money management can sometimes be two sides of the same coin. For Sarah, her mental health led to her missing payments, which added to her anxiety.

Getting back on track
Three women sitting in a row with lots of shopping bags at their feet

Getting help with compulsive spending

Worried about the way you spend your money? Here are some tips to help you stop splurging on retail therapy. 

Compulsive spending
A group of friends sitting on a beach laughing and playing a guitar

Barclays Money Mentors

Ready to take control of your money?

We all need a little help with our finances at times, so why not book a Barclays Money Mentors session today? You can get some guidance on how you can make your money work for you. 

Explore Money Mentors