Handling your finances after loss

Find out what steps Clare took to manage the situation. If you’re in similar circumstances, you’re not alone – we’re here to help. 

David had been ill for a long time, but that didn't make it any easier for Clare to cope when he passed away.

Coming to terms with the loss and being on her own naturally made life tougher. In turn, it became harder to keep track of bills and payments.

To avoid her worries, Clare stopped opening bank statements and letters altogether. She was behind on her Council Tax payments and loan repayments. Feeling troubled, Clare didn’t know what to do or where to go for help.

Clare’s next steps

• Eventually, Clare called us and explained. We were sympathetic and gentle and helped her work out her next steps
• After going through Clare’s budget, we created a realistic repayment plan for her loan, so she knew what she had to pay each month
• Before she agreed to the repayment plan, Clare would’ve been notified that it would be reported to the Credit Reference Agencies, and that it could affect her ability to get credit in the future. However, entering into the repayment plan would be better for Clare than continuing to miss payments 
  

Contact us

Worried you’ll miss a payment?

Help is always at hand. As soon as you think you might have some financial difficulties, give us a call – it could help make things better.

Have some information about your financial situation ready, before you call, including your income and outgoings. You might be talking for a while – we’ll want to understand your situation in detail, so make sure you set aside some time.

Mortgages – 0333 202 7492 Monday to Friday, 9am to 5pm, and Saturday, 9am to 1pm

Barclaycard – 0800 051 8346 Monday to Friday, 9am to 5pm, and Saturday, 9am to 1pm

Overdraft and Barclayloan – 0333 202 7412 Monday to Friday, 9am to 5pm, and Saturday, 9am to 1pm

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Coronavirus – longer call wait times

We're sorry, call wait times are much longer than usual. To help us support those most in need, please check our coronavirus help page, and only call if you have a financial problem that can't wait.

Missed a payment and want to catch up?

If you’ve missed a payment on your Barclayloan, overdraft or Barclaycard, you might be able to pay it using the Barclays app¹, – or give us a call.

Overdrafts and Barclayloan – 0345 703 4034 Monday to Friday, 9am to 5pm, and Saturday, 9am to 1pm

For a mortgage or Barclaycard, please call the relevant number in the section above.