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How to balance illness and debt

Your finances are important – your health is too

Being diagnosed with an illness affected many areas of Anna’s life, especially her finances – with all of this, she started to miss payments.

Anna’s story shows typical situations people find themselves in and how we can help. You’re not alone – we’re here to help you.

Anna’s story

If you’re diagnosed with an illness, it can have a big impact on your daily life and make it harder to keep track of your money.

Anna found staying on top of her finances took a back seat while she adjusted to her change in circumstances.

When her next credit card bill arrived and was much higher than she expected, she felt overwhelmed. Anna was worried that she wouldn’t be able to pay all her monthly bills and didn’t know where to find help.

After putting her weekly food shop on her credit card so she could pay her utility bills, Anna’s brother persuaded her to give us a call.

Anna’s next steps

Anna spoke to us and explained everything, including why she needed help reorganising her finances.

We worked with Anna to create a repayment plan, so she could manage her day-to-day expenses while still making repayments.

We also introduced Anna to the Barclays app1, to help her keep on top of her finances.

On the app, she found helpful features, like the spending section that showed her exactly where her money is going.

She was also able to add her accounts from other providers, so she could see all her balances and transactions in one place.

We told Anna it would be reported to credit reference agencies before she agreed to the monthly repayment plan, and that it could affect her ability to get credit in the future. For her, entering into the repayment plan was still better than continuing to miss payments.

Coronavirus help and support

We have fewer colleagues than usual answering the phones right now because of the coronavirus (COVID-19) situation. This is having a big impact on our call wait times – we’re sorry about this.

If you’re worried about your finances because of coronavirus, we’re ready to help.

See frequently asked questions about our mortgages, credit cards, loans and overdrafts. Or visit our coronavirus help page.

Please only call us if you have an immediate financial problem that can’t wait – this will help us support those who need help urgently. You can also see information on managing your money in the Barclays app1 and Online Banking.

Thanks for your patience and understanding. We’re working to try to help as many people as possible.

Contact us

Worried you’ll miss a payment?

Help is always at hand. As soon as you think you might have some financial difficulties, give us a call – it could help make things better.

Have some information about your financial situation ready, before you call, including your income and outgoings. You might be talking for a while – we’ll want to understand your situation in detail, so make sure you set aside some time.

Mortgages 0333 202 7492 Monday to Friday, 9am to 5pm, and Saturday, 9am to 1pm

Barclaycard0800 051 8346 Monday to Friday, 9am to 5pm, and Saturday, 9am to 1pm

Overdraft and Barclayloan0333 202 7412 Monday to Friday, 9am to 5pm, and Saturday, 9am to 1pm

Self-employed or have a business? Get some support

Call charges

Missed a payment and want to catch up?

If you’ve missed a payment on your Barclayloan, overdraft or Barclaycard, you might be able to pay it using the Barclays app1, – or give us a call.

Overdrafts and Barclayloan – 0345 703 4034 Monday to Friday, 9am to 5pm, and Saturday, 9am to 1pm

For a mortgage or Barclaycard, please call the relevant number in the section above.

Extra help and advice

the Money Advice Service logo

The Money Advice Service

Get free, impartial information and tools on how to manage your money.

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StepChange

Get expert advice and fee-free debt management, so you can tackle your debts.

Gov.uk logo

Government support

Check the government site for the latest advice and support on the coronavirus.

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We’ve prepared this budget planner to help you see what you can afford.

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