-
 A man standing in a street of a town centre looks at his phone

Changing your relationship with gambling

What to do if you’re worried about how much you gamble

When gambling starts to become a problem, it can affect every area of your life. Nigel found himself gradually placing more and more bets and it started to affect his family’s finances.

Read about how getting the right support helped Nigel make some positive changes. If you’re in a similar situation, you’re not alone – we’re here to help you.

Nigel’s story

When Nigel first started gambling and had a few big wins, he enjoyed himself and thought the winning streak would last.

But when he stopped winning, he increased his bets to cover what he’d lost. He soon started to lose interest in spending time with his friends and family, and even took days off work to gamble more.

Nigel started missing bill payments and getting charged, which meant there was less money for his family each month. This meant extra pressure at home, and he felt guilty about how his gambling affected his family.

Realising something had to change, Nigel got in touch with a local gambling support charity for help. They suggested finding out if we had tools to support him.

Nigel’s next steps

Nigel’s situation is more common than you might think and we already had tools that could help him.

Nigel downloaded the Barclays app1 and used the merchant control feature to turn off card payments to gambling websites and betting shops. He also set a spending and cash withdrawal limit on his cards to help him feel in control of his finances again.

To help him keep his family finances on track, Nigel used the spending feature in the app. It showed him exactly where his money was going and helped him set realistic budgets.

Contact us

Worried you’ll miss a payment?

Help is always at hand. As soon as you think you might have some financial difficulties, give us a call – it could help make things better.

Have some information about your financial situation ready, before you call, including your income and outgoings. You might be talking for a while – we’ll want to understand your situation in detail, so make sure you set aside some time.

Mortgages 0333 202 7492 Monday to Thursday, 8am to 8pm, Friday, 8am to 7pm and Saturday, 9am to 4pm

Barclaycard0800 051 8346 Monday to Friday 8am to 9pm, Saturday and Sunday 9am to 9pm

Overdraft and Barclayloan0333 202 7412 Monday to Thursday, 8am to 8pm, Friday, 8am to 7pm and Saturday, 9am to 4pm

Self-employed or have a business? Get some support

Call charges

Missed a payment and want to catch up?

If you’ve missed a payment on your Barclayloan, overdraft or Barclaycard, you might be able to pay it using the Barclays app1, – or give us a call.

Overdrafts and Barclayloan – 0345 703 4034 Monday to Thursday, 8am to 8pm, Friday, 8am to 7pm and Saturday, 9am to 4pm

For a mortgage or Barclaycard, please call the relevant number in the section above.

Extra support

 GamCare logo

GamCare

Confidential, non-judgemental support and access to free self-help resources.

Better budgeting

From plotting your personal budget to nailing down the family’s finances, plan ahead with our guides to smart spending

 Three women sitting in a row with lots of shopping bags at their feet

Spending sensibly

Worried about the way you spend your money? Here are some tips to help you stop splurging.

A man looking at a laptop on a desk in a white room

Declined by a lender

 

Find out why lenders decline applications for credit cards, loans and mortgages, and what to do next – and discover what you need to know about so-called ‘bad credit’ loans.

Budget calculator

Plan out your repayments

It’s important to be sure repayments will fit in with your other monthly commitments.

 

We’ve prepared this budget planner to help you see what you can afford.

 A woman working in a café holds a bank card as she speaks to a customer

Managing your card

Control your card on the go

You can control how and where your card is used through the ‘Cards’ section in our app2. Set limits on payments online or abroad and cash withdrawals, temporarily freeze your card if you don’t know where it is, report it lost or stolen, view your PIN and more. 

A couple sat down together working out bills

Money management

How to improve your financial health

Develop your money-management skills with our easy-to-follow guides on budgeting, saving, planning for the future and handling debt.