Protect yourself from fraudsters
Don’t get scammed – learn about fraud, and how you can stay digitally safe.
Don’t be fooled, be fraud smart. Explore our tips, fraud-prevention guidance, and tools – all designed to help keep you and your money safe.
Our quick tips
Beware of free Wi-Fi
Don’t send or receive private information when your device is connected to public Wi-Fi – unless you’re using a secure web page. To stay even safer, only use well-known hotspot providers.
Protect your PIN
Never give out your PINsentry codes*, Mobile PINsentry codes, passcodes or Online Banking passwords* and other full passwords to anyone – even a caller claiming to be from the police or your bank.
‘Safe account’ scam
No genuine bank would ask you to transfer money to a ‘safe account’ – ignore anyone who asks you to do this, whether it’s by phone, email or any other method.
Ignore unsolicited emails
Don’t click on any links or open any attachments from an unsolicited email. Doing so could allow fraudsters to access to your information or infect your device with a virus.
*You can provide your security details to authorised companies that require your security information to provide account information services and payment initiation services. When we say authorised, we mean a company which is authorised by the Financial Conduct Authority or another European regulator to provide the relevant service. In the UK, the Financial Conduct Authority’s register will tell you whether a company is authorised. You should always consider the implications of sharing your security credentials and your personal information.
Our guides and tools
The digital age is bringing huge benefits, but new and different challenges too. Our ability to use digital technology – to find and share information, do our shopping, pay our bills, and communicate with each other – has grown rapidly. And fraudsters are all too aware of this.
We’re committed to helping people, families and businesses move forward with confidence, to make the most of the digital world, and to do so safely. That’s why we’ve put together these guides and tools – take a look through them to help you learn how to protect yourself from fraud and to stay digitally safe.
Take on the fraudsters
How digitally safe are you?
Would you recognise a fake caller, spot a phishing email or know when a fraudster is trying to take control of your computer? Take our interactive challenge to find out.
Types of scams
Learn how to avoid them
Familiarise yourself with some of the most common types of fraud – and know what to do if you think someone’s trying to trick you.
How fraudsters could contact you
Learn about their tactics
Whether it’s by email, phone or social media, it helps to know how fraudsters may try to gain access to your information. Here, we explore their tactics.
Protecting your cards
Here are some tips to help keep your payment cards safe and secure.
Together we can beat fraud
Learn how to report fraud to us – and how to keep your computer, accounts and devices safe.
Fraud prevention features
Set limits and choose how your cards work
Our fraud prevention features put you in control of your payment cards. You can instantly update your preferences to suit your needs.
Keeping your money safe
What we’re doing to protect your account
We’re always keeping an eye out for threats from hackers and fraudsters. Here are some measures we take to make sure your money is safe.
Think you’ve been a victim of fraud?
Contact us right away if you’ve seen suspicious activity on your account. Here you’ll find the numbers you need, and the steps we’ll take.
Actions to help keep your accounts safe
Are you making it easy for fraudsters?
Learn how to create strong passwords and help protect your social media accounts with our fraud-prevention tips. They’ll help you to stay digitally safe.
Our Online and Mobile Banking Guarantee
We’re working hard to protect your money
Feel safe when banking online. Find out how our guarantee works to protect you and your money from fraud – plus what you can do, too.
Phone number checker
Make sure you make the right call
Check whether a Barclays number you’ve been asked to call is genuine – and find out how to handle incoming calls that make you suspicious.
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Help protect your business from fraud
Learn about scams that target businesses
Find out how we help to protect your business and see what you can do yourself to stay digitally safe.
Wealth and investment management
We're always working to keep your money safe. Explore our guides on staying secure, and discover how to contact us if you suspect fraud.