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Investment Account

We’ve created a new deposit facility, called an Investment Saver, so you can earn interest on uninvested cash from your Investment Account. They work seamlessly alongside each other, so you’ll be able to access and use the cash in either as you do today. Please note, this doesn’t apply to Investment ISA or SIPP accounts.

We made a one-off transfer of any uninvested cash from your Investment Account to your Investment Saver before 30 September 2018.

If you want us to continue moving your uninvested cash automatically, we’ll need your permission.


The value of investments can fall as well as rise and you could get back less than you invest. If you’re not sure about investing, seek independent advice.

How to give your permission

You can provide your permission for the automatic cash transfer in the following ways:

  • Log in to Smart Investor via Online Banking and amend your preferences within Investment Settings
  • Complete and return the form we sent you through the post.

If you don’t respond you could miss out on earning interest.

We sent this pack to customers throughout August; it explains how we made the changes:

If you receive this pack and you’ve recently instructed us to close your account, you don’t need to do anything – your request will be completed as soon as possible.

Find out how you can agree to the automatic cash transfer in our video below.

Hello, I'm Clare Francis, Savings and Investment Director at Smart Investor. You'll have recently heard from us about changes to your Smart Investor Investment account and the creation of a new investment saver. I'm here to explain how you can set up the automatic daily cash transfer from your investment account to your investment saver. Please read the information we've sent you which is also available on our website to find out more about the Ring Fenced transfer scheme.

Your investment saver is where you can earn interest on any cash you haven't invested yet. You can move cash from your investment account to your investment saver whenever you like. But to save you from having to do that manually we're offering an automated service to maximise the interest you can earn, which we need your permission to activate. You can give your permission either by logging into your Smart Investor account and simply clicking agree on the pop-up or by returning the consent form we've sent you in the post. And that's it. We'll then move the cash into your investment saver and it will start earning interest right away. The online pop-up will be live for a limited time. After that, you can still switch on the automated service in your account preferences. Otherwise, you'll need to move your cash manually in order to earn interest.

If you'd like to find out more, we have lots of information about these changes on our website. I hope that you found that helpful and thanks for watching.

Find out more about how the Investment Saver works

Learn more

How does the Investment Saver work alongside the Investment Account?

How to set up the automatic cash transfer