Terms and conditions
These Barclays Subscription Payment Terms outline the collection of payments for subscription offer(s) accessed via the Barclays app.
The subscription products and/or services are provided to you under a separate set of terms with the subscription provider who is responsible for providing such products and/or services to you. You’ll need to agree to these before taking out your subscription. If you’d like to read these, you’ll find a link to them before setting up your payments and also under ‘Manage my subscription’ in the Barclays app.
- Any references to “Barclays” “us” “we” and “our” in these subscription terms are to Barclays Bank UK Plc.
- Any references to “subscription” are to the relevant subscription service that you have activated after setting up your payments with us.
If there’s any inconsistency with these Barclays Subscription Payment Terms and (i) the Retail Customer Agreement, or (ii) the terms & conditions with your subscription provider, these terms take priority in relation to how Barclays collects your subscription payments. These Barclays Subscription Terms are governed by English law.
If you are over 18, a UK resident and hold a Barclays UK Current Account, you can access offers for certain subscriptions through the Barclays app.
Your subscription payments
By agreeing to these Barclays Subscription Payment Terms, you provide Barclays authority to (i) debit your subscription payments, and (ii) apply a change to your subscription payments, subject to the appropriate notice period.
We will collect your subscription payments and allow you to manage your subscriptions as follows:
- Subscription fee - Your subscription payment will be the amount last confirmed by you in relation to the subscription in the Barclays App, subject to any changes notified to you. You can see the subscription fee when you set up and amend your payments under ‘Manage my subscription’ in the Barclays app.
- First payment - Your subscription payments will commence on the ‘First payment date’ set out in the Barclays app, and will remain in place until it’s cancelled.
- Payment date and frequency - Your payment date and how frequently we collect your payments (e.g. monthly, quarterly or annually), is set out under ‘Recurring payment and schedule’ in the Barclays app. For any months where there's no corresponding date, it will be the last day of the month. For example, if you took out your subscription on 31st March then your payment date in June would be the 30th.
- Your balance - please ensure you have sufficient funds to cover your subscription payment on each payment date. If we’re unable to take a payment the first time, we’ll make two further attempts: after 3 days and 7 days. If we fail to take a payment after three attempts, your subscription will be automatically closed. If you have multiple Subscription payments due on the same day we will prioritise the Subscription which was purchased first.
- Promotional offer - If your subscription is subject to a promotional offer such as a free trial, it will be set out in the Barclays app under ‘Subscription start date’ and remain in place for the term set out. If you cancel your subscription during a free trial period, you may be blocked from taking it out again for a period of time.We’ll tell you how long this period is in the Barclays App when you take out your Subscription, and at the time you cancel your Subscription.
- New features - You may be able to add additional features to your subscription and we’ll tell you what these cost before you add them.
- Refunds - You won’t be entitled to a refund or reduction in the Subscription fee, even if you choose not to use your subscription.
- Activation - Once you've set up your Subscription payments with Barclays you’ll need to activate your subscription within the time indicated in the Barclays app, to avoid your subscription being cancelled.
If you need to cancel your subscription payments
If you cancel your subscription, you won’t receive a refund but you will continue to have access to your subscription until your next payment would have been due. At this point, your subscription will be closed and you won’t be charged going forward. We will treat you as having requested to cancel your Subscription payments on the day (i.e. before midnight) that we receive notice from you.
If you switch banks or close your current account, your subscription payment won’t be made and your subscription will be closed. If you’d like to keep your subscription, you can change your payment method to another eligible current account by clicking ‘Manage my subscription’.
If we need to cancel your subscription payments
We can stop your subscription payments by giving you at least 30 days’ notice. However, we may stop your subscription payments immediately or on less notice if we reasonably believe you have seriously or persistently broken any Barclays Subscription Payment Terms or we reasonably believe any of the following applies:
- you put us in a position where we might break a law, regulation, code or other duty that applies to us if we maintain your subscription payments
- you give us any false or inaccurate information
- you commit (or attempt) fraud against us or someone else
- you behave in a threatening or abusive manner to our staff
- you become bankrupt
- your Barclays Current Account is closed by Barclays Financial Assistance
The subscription provider may also cancel your subscription as set out in their terms and conditions.
Changes we can make
Subscription fee changes - If there is going to be a change to your subscription fee, you’ll receive at least 30 days' notice. From the point of receiving communication:
- if you do not wish to pay the new subscription fee, you can cancel your subscription, via the Barclays app.
- if you do not cancel by the end of your next billing period, we will apply the new subscription fee. For example, if you are charged on the 30th of each month and you receive notice of a price change on 15th May, your price change will take effect on 30th June unless you cancel before this date.
Changes to these Barclays subscription terms - Sometimes we’ll change how we manage and collect your subscription payments. For most changes, we’ll tell you in advance, but we don’t always need to do this (for instance, if this benefits you or there’s a law or regulation amendment which says we have to change them by a particular date, and there isn’t time to give you notice).
We may also make changes to these subscription terms because (i) we’re changing a service we already offer, or introducing a new service, (ii) we need to make changes due to developments in technology (including the systems we use to run our business), or in the banking system generally, (iii) our costs have changed (including changes we reasonably expect to happen) so we need to update or introduce charges, or (iv) we’re changing the terms to be in line with the banking industry and our competitors.
If you don’t cancel your subscription before the end of your next billing period, we’ll assume you’ve accepted the changes to your terms.
Please visit the ‘Manage my subscription’ area in the Barclays app for more information on:
- how we contact you
- how to contact us
- how we keep your information private
- keeping your details up to date
- letting us know there’s a problem, or making a complaint about your subscription
- the Barclays Subscription Payment Terms
- your subscription provider’s terms and conditions (you can find a copy of these at the bottom of this document)
Barclays Bank UK PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 759676).
The registered address of Barclays Bank UK PLC is 1 Churchill Place, London E14 5HP.