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Explore Video Banking

Chat to us face-to-face – wherever you are

Barclays Video Banking lets you have a secure, confidential conversation with us. It’s a convenient alternative to visiting a branch.

How to use it

To use Video Banking, you’ll need a good network connection, over wired broadband, Wi-Fi, 3G or 4G. It's free to use, but you may be charged for data use if using your phone without Wi-Fi.

To maintain a quality service, we may monitor or record calls.

  • Talk about your account

    You can make a video call from your Barclays Mobile Banking app to talk about account services. To be able to connect, you'll need to download and install the Barclays Video Banking app.

    Once you've done that, you can make a call from the Barclays Mobile Banking help menu.

    To discuss your personal account details, we'll need to confirm your identity on the call. If you use a PINsentry card reader or have a Telephone Banking passcode, it will help if you have them to hand.

    We’ll be available to talk about account services at the following times:

    Monday to Friday – 8am to 11pm
    Saturday – 9am to 5pm
    Sunday – 9am to 4pm
    Bank holidays – 9am to 5pm

  • Ask about your mortgage

    If you want to take out a mortgage, or have a question about an existing one with us, you can use the video call link on our contact page. If you're using a computer, our system will check whether you've got a compatible internet browser. You may need to install an extension or plug-in to be able to connect.

    If you're using your mobile, you'll need to download and install the Barclays Video Banking app.

    If you want to discuss your existing mortgage with us, we'll ask you some questions to confirm your identity.

  • Attend a video appointment

    If you’ve received an invitation for a video call from us, please click the link in the email to start.

    If it’s the first time you've used the service, you'll need to download the Barclays Video Banking app from your phone’s app store or install the appropriate plug-in for your computer’s internet browser.

    To discuss your accounts or personal information, we’ll need to confirm your identity on the call. If you use a PINsentry card reader or have a Telephone Banking passcode, it will help if you have them to hand.