You can make a video call from your Barclays Mobile Banking app to talk about account services. To be able to connect, you'll need to download and install the Barclays Video Banking app.
Once you've done that, you can make a call from the Barclays Mobile Banking help menu.
To discuss your personal account details, we'll need to confirm your identity on the call. If you use a PINsentry card reader or have a Telephone Banking passcode, it will help if you have them to hand.
We’ll be available to talk about account services at the following times:
Monday to Friday – 8am to 11pm
Saturday – 9am to 5pm
Sunday – 9am to 4pm
Bank holidays – 9am to 5pm