Barclays Cloud It Terms and conditions
PART A – SUMMARY OF TERMS AND CONDITIONS
Barclays Cloud It is a service that enables customers to upload and store electronic copies of documents or files with Barclays. You can access these documents or files remotely using an internet connection and can set reminders and alerts to be sent to you electronically
Barclays Cloud It is only available to Barclays customers. You can access Barclays Cloud It through Online Banking or the Barclays Mobile Banking app. Barclays Cloud It only works with compatible devices or browsers we specify from time to time (visit Barclays.co.uk/cloudit for more information). You may need to change your browser if we change the versions we support. In addition to these specific Barclays Cloud It terms and conditions, other terms and conditions apply to your use of Barclays Cloud It, including the Barclays Privacy Notice at www.barclays.co.uk/control-your-data, our Retail Customer Agreement, the Barclays Terms (Wealth & Investment Management) and our Business Customer Agreement (each a ’customer agreement‘), as applicable, or the Barclays Mobile Banking app terms and conditions, if that is how you access the service. You must not upload anything to Barclays Cloud It that contains any unlawful or inappropriate content or breaches the rights of another person (such as copyright or trade secrets). You are responsible for all documents or files you upload and confirm you own or have the necessary rights or permissions to submit them to Barclays Cloud It.
We have no obligation to monitor your use of Barclays Cloud It but we may screen, reject or remove documents to comply with any law, regulation, code or other duty that applies to us, including where we feel that they breach these terms. We may also screen documents and files for viruses and inappropriate content before they are uploaded. If we find any inappropriate or illegal content, we may be required to report this to the appropriate authorities.
As you use Barclays Cloud It, we will store the documents or files you upload and information about your use of the service.
We’re committed to protecting your personal data. We will use your information for a number of different purposes, for example, to manage your account(s), to provide our products and services to you and others and to meet our legal and regulatory obligations. We may also share your information with our trusted third parties for these purposes. For more detailed information on how and why we use your information, including the rights in relation to your personal data, and our legal grounds for using it, please go to www.barclays.co.uk/control-your-data, or you can request a copy from us.
We are not liable for your use of Barclays Cloud It or if you are unable to access or use the service at any time. Barclays Cloud It is a backup service that enables you to save copies of your files or documents, however, you remain responsible for retaining originals of these. We may block or suspend your use of Barclays Cloud It at any time. To use Barclays Cloud It, you'll need access to Online Banking or our mobile banking app. If we make changes to Barclays Cloud It, we may ask you to accept new terms and conditions to continue viewing or uploading your documents. If you decide not to accept the changes or you close your account used to register for the service or end your Online or Mobile Banking membership, you must remove your documents immediately from Barclays Cloud It. We will normally retain these documents or files for a period of 30 days, in case you want to use Barclays Cloud It again, and may retain backup copies of them for up to 60 days in total. However, we may permanently delete your documents and files at any point after closing your Barclays Cloud It account. Where you have instructed us to upload documents relating to your relationship with us, such as statements, we may retain copies on our system even if you delete them from Barclays Cloud It.
We won’t keep copies of your documents or files after you permanently delete them from your Barclays Cloud It trash bin unless they’re also held on our systems and we need to keep them for legal or regulatory reasons.
You are responsible for and may be charged by your service provider for internet and data access when you use Barclays Cloud It. You are responsible for any internet and data access charges you incur. Visit Barclays.co.uk/cloudit for more information (including limits and other restrictions that apply when using Barclays Cloud It) and applicable terms and conditions. These can also be accessed via Barclays Cloud It.
PART B – ADDITIONAL CONDITIONS
These additional terms and conditions relate to Barclays Cloud It and supplement and amend the general terms and conditions of your Customer Agreement with Barclays Bank UK PLC (or where relevant, Barclays Bank PLC, Barclays Insurance Services Company Limited or Barclays Investment Services Limited) and our Online Banking and Barclays Mobile Banking app terms and conditions. In the event of any inconsistency between these additional terms and conditions and the general terms and conditions of your Customer Agreement, these terms will apply in relation to the Barclays Cloud It service (the ’service’).
1.1 The service enables customers to upload and store electronic copies of documents with Barclays. As part of the service, we make available to you some electronic documents or information we hold for you, such as electronic statements, facility letters or annual summaries, for products you hold with us. You can request us to provide you with certain documents, such as policy documents or terms and conditions by uploading them to Barclays Cloud It. We may also send notices or other information about your relationship with us to Barclays Cloud It or arrange for third parties you authorise to upload your documents or files directly to Barclays Cloud It.
1.2 Barclays Cloud It is available within Barclays Online and Mobile Banking. This means that terms and conditions of your Customer Agreement with us and our terms and conditions relating to Online Banking and the Barclays Mobile Banking app apply to operation of the service. Words given specific meanings in those terms and conditions have the same meaning in these additional terms and conditions. We will tell you when Barclays Cloud It becomes available via the Barclays Mobile Banking app or other channels we introduce from time to time.
1.3 You can access your stored documents or files remotely using an internet connection, and can set reminders and alerts when you log into Barclays Cloud It or to be sent to you electronically (for example, by email or SMS).
2. ACCESSING THE SERVICE
2.1 Barclays Cloud It is only available to Barclays customers. You can access Barclays Cloud It using Online Banking or through your Barclays Mobile Banking app. Barclays Cloud It only works with compatible devices or browsers we specify from time to time. You may need to change these if we change the versions we support.
2.2 By using the service through either Online Banking or the Barclays Mobile Banking app, you consent to us accessing information about your device for the purpose of registration and authentication when using the service. You also consent to us using session cookies, which are needed for the service to work effectively and to access your device to enable upload of documents. Further details in relation to cookies can be found at Barclays.co.uk.
3. USING THE BARCLAYS CLOUD IT – THIRD-PARTY RIGHTS
3.1 You can upload documents or files but you must not upload anything that contains any unlawful or inappropriate content or breaches the rights of another person. For example, you agree not to:
a. Upload, share or save any documents or files that have malicious content, such as viruses, worms or Trojans, or are intended to disrupt any hardware or software
b. Upload, share or save any inappropriate, profane, pornographic, defamatory, obscene, indecent or unlawful materials
c. Upload, share or save documents or files that contain images, photographs, software or other material protected by intellectual property laws, unless you own the intellectual property or have all necessary consents to use it
d. Upload, share or save any music or video files or documents that contain these
e. Use the service in any manner that infringes any copyright, trade mark, trade secret or other rights of another party
f. Falsify or delete any digital rights management information, such as author attributions, labels or trademarks from any document or file you upload
g. Breach any guidelines we provide you for using the service
h. Upload, share or save any compressed or encrypted files or documents with password restrictions or embedded content as this may prevent us from scanning them in accordance with these terms
i. Upload any documents or files you know or suspect to be fake or fraudulent or contain fraudulent or false materials
j. Circumvent any rules, limits or restrictions we place on your use of the service
3.2 Some files or documents may contain images, photographs, software or other material owned by someone else or protected by intellectual property laws. Uploading these files or documents without permission may breach rights of others and may constitute an offence.
3.3 By uploading any files or documents into Barclays Cloud It, (including where you are doing this for a business) you confirm and warrant that you have permission to do so and that you will be responsible for and pay any losses, damages or costs we may incur as a result of any action taken against us for hosting your documents or files in Barclays Cloud It. These costs may include claims for damages from third parties or costs incurred in connection with requests to take down any offending materials.
3.4 When using the service, you must not:
a. Use it in any unlawful manner, for any unlawful purpose or in any manner inconsistent with the agreement, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code into Barclays Cloud It
b. Use it in a way that could damage, disable, overburden, impair or compromise it, Barclays' systems or security or interfere with other users
c. Collect or harvest any information or data from the service or our systems, or attempt to decipher any transmissions to or from the servers running Barclays Cloud It
4. STORAGE LIMIT AND FILE TYPES
You can only upload files and documents that meet the specifications set out on the Barclays Cloud It website from time to time. Details of any storage caps that may apply to your use of Barclays Cloud It are available on the Barclays Cloud It area of the website or in any acceptable use policy we publish on Barclays Cloud It from time to time.
5. BARCLAYS DOCUMENTS
We will use Barclays Cloud It to provide you some electronic documents or information we hold for you, such as electronic statements, facility letters, annual summaries, policy documents and terms and conditions for products you hold with us. We may also send notices or other information about your relationship with us to Barclays Cloud It. If you request us to provide you with certain information using Barclays Cloud It (such as letters or notices) you must ensure you log in regularly to view these.
6. MONITORING THE SERVICE
6.1 We may monitor your use of the service, including to comply with any law, regulation, code or other duty that applies to us. For example, we may, in certain circumstances, be required to retain and disclose information uploaded using the service or other communications data, such as location, traffic or user data.
6.2 Although you are responsible for all documents or files you upload using the service, we reserve the right to screen, remove or reject any files or documents if we feel that they breach these terms or the terms of any other agreement between us, including to comply with any law, regulation, code or other duty that applies to us. If we find any inappropriate or illegal content uploaded in breach of these terms and conditions, we may be required to report this to the appropriate authorities.
7. DELETING YOUR FILES
7.1 Barclays Cloud It allows you to save copies of your files or documents. However, you remain responsible for keeping the originals of these. You should ensure that you download copies of any documents or files you have stored in Barclays Cloud It before closing your Barclays Cloud It account.
7.2 We won’t keep copies of your documents or files after you permanently delete them from your Barclays Cloud It trash bin unless they’re also held on our systems and we need to keep them for legal or regulatory reasons.
7.3 You must download, remove or delete your documents or files if you stop having access to Barclays Cloud It – eg, when you close your Barclays account used to register for the service or end your Online or Mobile Banking membership. You must also do this if we have changed Barclays Cloud It or our terms and conditions and you do not accept these changes. On closing your Barclays account or ending your relationship with us, we will normally retain your documents or files for a period of 30 days (in case you want to reactivate the service) and may retain backup copies of them for up to 60 days, in total. However, we may permanently delete your documents and files at any point after closing your Barclays Cloud It account.
7.4 Subject to paragraph 7.5 and 7.6 below, any documents you permanently delete from Barclays Cloud It will not be available to you or anyone you have shared those documents with.
7.5 Where we upload documents relating to your relationship with us (such as statements,) we may retain copies on our system even if you permanently delete them from Barclays Cloud It.
7.6 Where we have asked you to upload ‘Know Your Customer’ (KYC) documents, these will be transferred to our system and retained even if permanently deleted from Barclays Cloud It. We will only access these documents under strictly controlled conditions.
8.1 We do not charge you for using the service, but:
a. Your service provider may charge you for internet and data usage b. Your mobile network operator may charge you for SMS (or text) messages where you use Barclays Cloud It to set reminders and alerts to be sent to you via SMS
8.2 Accessing Barclays Cloud It from a mobile device may cost more, in particular if you attempt to upload or download large documents/files on your mobile or use Barclays Cloud It when roaming. You must provide all equipment and connectivity necessary to access Barclays Cloud It, and you are responsible for any internet, data usage or SMS charges you incur in using the Barclays Cloud It service.
9. USING INFORMATION ABOUT YOU
10. LIMITATION OF LIABILITY
10.1 You acknowledge that the transfer of documents, files and information across an open network such as the internet carries security, corruption and other risks. We are not liable for any losses or costs you incur as a result of any documents, files or information being corrupted, degraded or intercepted in transit prior to reaching our network.
10.2 We are not liable for any losses or costs you incur from:
a. Any failure or inability to access or use the service at any time
b. If any files you upload become corrupted or are otherwise unavailable or deleted
c. Use of or any reliance you place on the service or any information you receive in connection with it
d. Our failing to monitor or screen documents or files
f. Our incorrectly classifying documents or files as fraudulent or genuine
g. Acquiring or using a substitute service if you are unable to use the service
10.3 We shall not be in breach of these terms and conditions nor liable for any delay in performing, or failure to perform, any obligations under these terms and conditions if such delay or failure arises from events, circumstances or causes beyond our reasonable control, abnormal or unforeseeable circumstances.
10.4 Nothing in these terms and conditions limits our liability for: death or personal injury arising from our negligence; fraudulent misrepresentation or misrepresentation as to a fundamental matter; or any other liability which cannot be excluded or limited by law.
10.5 Subject to this clause, our aggregate liability under these terms and conditions will not under any circumstances exceed the sum of £50.
Because the service contains your personal and financial information, you must keep your device secure and close the service or log out of your Online or Mobile Banking if you are not using it. The conditions in your Customer Agreement or Barclays Mobile Banking app terms and conditions relating to security apply to your use of the service.
12. CHANGES TO TERMS AND CONDITIONS
12.1 We can change the terms and conditions at any time in accordance with the general conditions by contacting you electronically, for example, by sending you an email with details of the change or notifying you of a change when you next use Barclays Cloud It. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of Barclays Cloud it. If you do not accept the new terms and conditions, you may be required to close your Barclays Cloud It account and remove all your documents. If you are given an opportunity to close your Barclays Cloud It account following the changes but continue using the service, we will take this as acceptance of the new terms.
12.2 From time to time we may update the Barclays Cloud It service by introducing new features or functionality. Depending on the update you may not be able to use Barclays Cloud It unless you have downloaded the latest version of the service and accepted any new terms.
13. ENDING THE SERVICE
13.1 The relationship governed by these terms and your use of the service will end automatically if your Barclays account used to register for the service is closed or you otherwise cease to be our customer.
13.2 You can end your use of the service at any time or by terminating your Online or Mobile Banking membership or closing your Barclays account used to register for the service.
13.3 We can block or suspend your use of the service or end our relationship with you in accordance with our Customer Agreement.
13.4 If you or we end the relationship governed by these terms, we will permanently delete your documents and information, in accordance with paragraph 7 above. You will be responsible for downloading or transferring all your documents or files before we delete them.