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Sorry, something went wrong and your payment may not have gone through. Don’t try to make another payment. You should check your account after 4 hours, and if the payment hasn’t been processed, you’ll have to resend it.

What to do

You’ll see this error code if our payment system isn’t working. Don’t try to resubmit the payment – usually the issue resolves itself within four hours. Please allow this time to pass and check your account to see if the payment has been processed.

You can also check our Service status page to see if everything is working as it should.

Still having problems?

If the problem continues and it's been more then four hours, please contact us.