Mobile Banking Text Alerts Service
Additional Conditions
These additional conditions relate to the SMS Alert and Notification Service and supplement and amend the general conditions of your Customer Agreement with us (Barclays Bank PLC). In the event of any inconsistency between these additional conditions and the general conditions of the Customer Agreement, these terms will apply in relation to the SMS Alert and Notification Service (the 'service').
1. General Service Provision
1.1 The provision of this service involves our sending you text notifications and alerts including information about your current accounts through your mobile phone. Details of these text based services can be obtained from our Online banking website www.barclays.co.uk/textalerts or on request from 0845 6002323 or at any Barclays branch. To maintain a quality service, we may monitor or record phone calls.
1.2 Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with the Customer Agreement.
1.3 To be eligible for text notifications and alerts, you must hold a Barclays current account. You can register online, over the phone or via any Barclays branch. Text notifications are only available if you hold an account where authorisation from any one of the authorised signatories on the account is required, they are not available if you require authorisation by all or more than one of the authorised signatories on the account for it to be operated. To register online you must have full Online Banking access, you are unable to register if you have Third Party Access or Limited Access.
1.4 We will only allow you to register one mobile number with us at any time. This will apply to all of your accounts. However, joint account holders/multiple users to one account, may each register for text notifications and alerts and receive information about the joint account/business account and their other accounts. If you are registered to receive text notifications and alerts about more than one account you will be asked to use a reference of up to five characters to differentiate between the accounts.
1.5 We will send information about your current accounts, including those in joint names, to a mobile phone registered with a United Kingdom (UK) network operator. We are unable to send a text message to a fixed-line telephone, a computer capable of receiving text messages or a 'virtual’ mobile phone number beginning with '07'.
1.6 We will only send you each text once. If you delete a text we cannot send it again.
1.7 We will start sending text notifications and alerts within 48 hours of first registration for the service.
1.8 You can ask us to temporarily suspend your alerts and notifications at any time online over the phone or in any Barclays branch. Suspension will apply to the text alert service for all your accounts. Text notifications and alerts will cease within 24 hours of suspension.
1.9 You can change the alert settings of your service in any Barclays branch, over the phone or in Online Banking using PINSentry.
1.10 Text messages sent using this service will not include your account details or other personal information.
2. Charging
2.1 All messages are currently free but we may apply or introduce new charges on 2 months' personal notice.
2.2 You will be responsible for charges made by your mobile phone operator, so ensure you check with them about any charges that could apply.
3. Cancellation
3.1 If you wish to stop receiving text notifications and alerts you will need to cancel your registration for text notifications and alerts. This can be done through Online Banking, the Online Banking application on your phone, by phoning Barclays or by walking into any Barclays branch.
3.2 We can decide to withdraw the service by giving you at least two months’ notice in writing. We can decide to withdraw the service with immediate effect without prior notice to comply with the law, to protect security or to combat fraud or on any ground as set out in the Customer Agreement.
4. Other operational notifications
4.1 If you are registered to receive one or more of the above text alerts, we may from time to time send other operational messages about your account to your registered mobile phone.
5. General Provisions
5.1 Sometimes repairs, updates and routine maintenance on our systems and those of our suppliers may mean that text notifications and alerts may be unavailable from time to time. We will not be liable if text notifications and alerts are unavailable at any time for reasons that we cannot control or if you do not receive text notifications or alerts for reasons within your control, i.e., your phone being switched off, there is no network coverage or you change your phone.
5.2 You are responsible for making sure no one has access to confidential information shown on (or stored in) your mobile phone. If your phone is lost or stolen, or if you change your number or network operator, it is your responsibility to ask us to suspend your text notification and alerts as soon as possible. Otherwise we will continue to provide text notifications and alerts to the mobile number you have registered for the service. We will not be liable if your account information becomes known to someone because you do not notify us or if the registration information you gave us is incorrect.
5.3 If it becomes apparent to us that text notifications are not being received by your mobile phone, we may suspend the service to you with immediate effect. We will write to inform you of the suspension and of our reasonable requirements for validating the mobile information we hold in relation to you within 3 working days after the suspension. Once your mobile phone information has been validated by you, the service will be reinstated within 2 working days.
5.4 If you register for text alerts that we subsequently fail to provide (or we provide text alerts that are inaccurate) we will only be liable for any charges on your account that you could otherwise have avoided paying.
5.5 We may send to you, by SMS, post or e-mail, from time to time, information about the service explaining how the service works and any steps that you need to take in relation to the service.
5.6 We can vary these additional conditions at any time on the basis set out in your Customer Agreement.