What is Paym?

An easy way to send payments

Send payments to people just using a UK mobile number – and you can register for free through Pingit.

What is Paym?

With Paym, you can send or receive money with any UK mobile number, without sharing your bank details. It’s a great way to pay your friends and family back without having to withdraw cash. If you already have Pingit, it’s easy to register for Paym. After you register, all you have to do is link your UK mobile number with your bank account.

Once you’ve registered, you can send money to any person who’s also registered for Paym by simply tapping their mobile number into the app. The money will be deposited into the account they register with – and it works the same way when people send you a payment.

One easy way to get started with Paym is to register through Pingit. Our mobile payments app has been up and running since 2012 and is being used by more than 1.5 million people.

New to Pingit?

Download and install the app

Barclays Pingit will prompt you to join Paym when you register

That's it – you're ready to exchange payments with other Paym users

Already using Pingit?

Make sure you're using the latest version of the app

Open Barclays Pingit – the app will prompt you to join Paym

That's it – you're ready to exchange payments with other Paym users
How will I know when somebody sends a payment via Paym?

If someone sends you a payment through Pingit, you’ll get a notification from the app. If you’re being sent a payment through Paym, the sender will need to let you know they’ve sent you money.

To see payments you've received via Paym, open your app’s ‘Account’ page, and then select ‘Transactions’ followed by 'Linked account activity' – Paym transactions will have the reference ‘Pym’.

Can I register for Paym with more than one bank?

No – you can only register with one bank. You can send payments or receive money from anyone who’s registered for Paym, regardless of which bank they’re registered with. If you want to register for another bank’s Paym app, you’ll need to unregister from the one you originally signed up to.

Are my personal and account details safe when using Paym?

When you use Paym, money is sent and received using the same secure systems that protect your account and personal details every day.

If you opt in to this service, we’ll provide your full name, mobile number, account number and sort code to the Mobile Payments Service Company Limited, which operates the Paym service. This information will be used by it and other financial institutions, such as other participating banks, to provide the Paym service. Your name will also be displayed to other Paym users, including customers of other participating financial institutions, to check if you’re registered for the service – but only if they already know your mobile number and are trying to send you a payment.

Are Paym details safe if my phone’s lost or stolen?

Your Pingit app is protected by a passcode that only you know – it won’t be possible for anyone to send a payment without knowing this code. The passcode security details aren’t stored on the mobile phone, and you should make sure not to write the code down or carry it with your phone.

If your phone’s lost or stolen, call us straightaway on 0800 400 100 and we’ll block your Barclays Pingit account.

Lines are open 24 hours a day, 7 days a week. To maintain a quality service, we may monitor or record phone calls.

What is Paym?

What is Paym?

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