How will I know when somebody sends a payment via Paym?
If someone sends you a payment through Pingit, you’ll get a notification from the app. If you’re being sent a payment through Paym, the sender will need to let you know they’ve sent you money.
To see payments you've received via Paym, open your app’s ‘Account’ page, and then select ‘Transactions’ followed by 'Linked account activity' – Paym transactions will have the reference ‘Pym’.
Can I register for Paym with more than one bank?
No – you can only register with one bank. You can send payments or receive money from anyone who’s registered for Paym, regardless of which bank they’re registered with. If you want to register for another bank’s Paym app, you’ll need to unregister from the one you originally signed up to.
Are my personal and account details safe when using Paym?
When you use Paym, money is sent and received using the same secure systems that protect your account and personal details every day.
If you opt in to this service, we’ll provide your full name, mobile number, account number and sort code to the Mobile Payments Service Company Limited, which operates the Paym service. This information will be used by it and other financial institutions, such as other participating banks, to provide the Paym service. Your name will also be displayed to other Paym users, including customers of other participating financial institutions, to check if you’re registered for the service – but only if they already know your mobile number and are trying to send you a payment.
Are Paym details safe if my phone’s lost or stolen?
Your Pingit app is protected by a passcode that only you know – it won’t be possible for anyone to send a payment without knowing this code. The passcode security details aren’t stored on the mobile phone, and you should make sure not to write the code down or carry it with your phone.
If your phone’s lost or stolen, call us straightaway on 0800 400 100 and we’ll block your Barclays Pingit account.
Lines are open 24 hours a day, 7 days a week. To maintain a quality service, we may monitor or record phone calls.
