What is Paym?

An easy way to send and receive payments

Send and receive payments using just a UK mobile number – and register for free through the Barclays app¹.

Paym will close in March 2023

The Paym service will close on 7 March 2023.

You’ll be able to use Paym to make and receive payments until the closing date. After that, you’ll need to use a sort code and account number to make faster payments in the Barclays app and Barclays Online Banking.

If you’ve used the Paym service from your Barclays account recently, we’ll be in touch before it closes.

You can view your updated T&Cs on our dedicated page or in your Barclays app.

FAQs last updated on 6 December 2022.

1. What do I need to do?

You don’t need to do anything.

The service will close on 7 March 2023 and you’ll be automatically deregistered. You won’t need to tell anyone who has paid you or been paid by you using the service – they’ll hear from their own bank or building society.

2. What can I use instead?

You’ll still be able to make and receive payments to and from payees with a sort code and account number in the Barclays app and Online Banking. You can do this using our Faster Payments service.

For added security, you can use Confirmation of Payee when you set up a payment. This service checks that payments aren’t sent to the wrong account by checking account and reference details when you set up a new CHAPS, Faster Payment or standing order.

3. Why is Paym closing?

Pay.UK and 15 of the UK’s banks and building societies have decided to close it because fewer people are using the service and payments technology has moved on.

4. Where can I read more about the closure?

In the Pay.UK press release.

5. Where can I view my updated T&Cs?

You can view your updated T&Cs on our dedicated page or in your Barclays app.

We are sorry for any inconvenience caused by the closure and thank you for using the Paym service.

What is Paym?

With Paym, you can send or receive money using a UK mobile number. It’s a great way to pay your friends and family without having to share bank details or withdraw cash.

To receive money with Paym, you need to register for the service. The person making the payment doesn’t need to be registered.

To send money to someone who has registered for Paym, all you need to know is the mobile number they’ve registered with. Just log in to the Barclays app, enter the amount you’d like to pay and the person’s mobile number, which you can select from your contact list if you’ve given the app access to your phone’s contacts. The money will then be deposited into their nominated account within two hours.

The easiest way to get started is to register through our app.

New to the app?

Download the Barclays app

Once it’s installed, you’ll need to register your details. Here’s what you’ll need and how to do it

When you're registered for the app, follow the steps below
Already using the app?

If you’ve downloaded and registered for the app, make sure you’re using the latest version²

Open the app and go to ‘Pay & Transfer’ at the bottom of your home screen. Tap ‘Manage your payments’ and select ‘Paym registration’. Check the mobile number we show you is the right one. If it’s not, you’ll need to update it in the app before you can use Paym

If you’ve got more than one account with us, choose which one you want to register for Paym

Tap ‘register’. That’s it – you're ready to receive payments using Paym
How will I know when somebody sends me a payment through Paym?

If someone sends you a payment through Paym, you’ll get a notification from our app. If you’ve turned your payment alert notifications off, the sender will need to let you know they’ve sent you money.

To see payments that you've received through Paym, open the app, choose the account you’ve registered with Paym then tap ‘Transactions’. This will give you a list of all the transactions from or into your account, including any Paym transactions. You can filter the list using ‘PYM’ or by date or payment amount to see payments received through Paym.

Can I register for Paym with more than one bank account?

You can only be registered for Paym with one Barclays account at a time.

You can register accounts you have with more than one bank at the same time, but you have to use a different UK mobile number for each registration.

To change the account a mobile number is linked to for Paym, you have to deregister the existing account. See ‘How do I deregister from Paym?’ below for details of how to do this for a Barclays account.

You can pay anyone who is registered for Paym using the mobile number they’ve registered with, regardless of which bank they are with.

Are my personal and account details safe when using Paym?

When you use Paym, money is sent and received using the same secure systems that protect your account and personal details every day.

If you opt in to this service, we’ll provide your full name, mobile number, account number and sort code to the Mobile Payments Service Company Limited, which operates the Paym service. This information will be used by it and other financial institutions, such as other participating banks, to provide the Paym service. Your name will also be displayed to other Paym users, including customers of other participating financial institutions, to check if you’re registered for the service – but only if they already know your mobile number and are trying to send you a payment – you’ll find more information in our app terms and conditions.

Are Paym details safe if my phone’s lost or stolen?

Our app is protected by a passcode, TouchID or FaceID that only you know or have – it’s not possible for anyone to send a payment without one of these. The passcode security details aren’t stored on your mobile phone, and you shouldn’t write the code down or carry it with your phone. If you’re using TouchID or FaceID, please don’t register anyone else’s face or fingerprint.

If your phone’s lost or stolen, call us on 0333 200 1014³ so we can disable your app. You'll need to register again on your new phone. Lines are open 24 hours a day, 7 days a week.

How do I deregister from Paym?

You can de-register from Paym any time. Simply go to ‘Pay & Transfer’ at the bottom of the home screen, tap ‘Manage your payments’, then select ‘Paym registration’. If you’ve already registered for Paym, the de-register button will appear. Tap the button and follow the instructions.

What is Paym?

Paym will close in March 2023

FAQs last updated on 6 December 2022.

What is Paym?

Important information