What is Paym?
With Paym, you can send or receive money using a UK mobile number. It’s a great way to pay your friends and family without having to share bank details or withdraw cash.
To receive money with Paym, you need to register for the service. The person making the payment doesn’t need to be registered.
To send money to someone who has registered for Paym, all you need to know is the mobile number they’ve registered with. Just log in to the Barclays app, enter the amount you’d like to pay and the person’s mobile number, which you can select from your contact list if you’ve given the app access to your phone’s contacts. The money will then be deposited into their nominated account within two hours.
The easiest way to get started is to register through our app.
New to the app?
Already using the app?
- If you’ve downloaded and registered for the app, make sure you’re using the latest version2
- Open the app and go to ‘Pay & Transfer’ at the bottom of your home screen. Tap ‘Manage your payments’ and select ‘Paym registration’. Check the mobile number we show you is the right one. If it’s not, you’ll need to update it in the app before you can use Paym
- If you’ve got more than one account with us, choose which one you want to register for Paym
- Tap ‘register’. That’s it – you're ready to receive payments using Paym
How will I know when somebody sends me a payment through Paym?
If someone sends you a payment through Paym, you’ll get a notification from our app. If you’ve turned your payment alert notifications off, the sender will need to let you know they’ve sent you money.
To see payments that you've received through Paym, open the app, choose the account you’ve registered with Paym then tap ‘Transactions’. This will give you a list of all the transactions from or into your account, including any Paym transactions. You can filter the list using ‘PYM’ or by date or payment amount to see payments received through Paym.
Can I register for Paym with more than one bank account?
You can only be registered for Paym with one Barclays account at a time.
You can register accounts you have with more than one bank at the same time, but you have to use a different UK mobile number for each registration.
To change the account a mobile number is linked to for Paym, you have to deregister the existing account. See ‘How do I deregister from Paym?’ below for details of how to do this for a Barclays account.
You can pay anyone who is registered for Paym using the mobile number they’ve registered with, regardless of which bank they are with.
Are my personal and account details safe when using Paym?
When you use Paym, money is sent and received using the same secure systems that protect your account and personal details every day.
If you opt in to this service, we’ll provide your full name, mobile number, account number and sort code to the Mobile Payments Service Company Limited, which operates the Paym service. This information will be used by it and other financial institutions, such as other participating banks, to provide the Paym service. Your name will also be displayed to other Paym users, including customers of other participating financial institutions, to check if you’re registered for the service – but only if they already know your mobile number and are trying to send you a payment – you’ll find more information in our app terms and conditions.
Are Paym details safe if my phone’s lost or stolen?
Our app is protected by a passcode, TouchID or FaceID that only you know or have – it’s not possible for anyone to send a payment without one of these. The passcode security details aren’t stored on your mobile phone, and you shouldn’t write the code down or carry it with your phone. If you’re using TouchID or FaceID, please don’t register anyone else’s face or fingerprint.
If your phone’s lost or stolen, call us on 0333 200 10143 so we can disable your app. You'll need to register again on your new phone. Lines are open 24 hours a day, 7 days a week.
How do I deregister from Paym?
You can de-register from Paym any time. Simply go to ‘Pay & Transfer’ at the bottom of the home screen, tap ‘Manage your payments’, then select ‘Paym registration’. If you’ve already registered for Paym, the de-register button will appear. Tap the button and follow the instructions.