Easier ways to pay
Ways to help you withdraw cash, write cheques and make payments.
If an illness or disability makes it harder for you to get cash and make payments, we have ways to help.
Finding a cash machine
We know cash is still king for many people and you can withdraw it over the counter in our branches, or from one of our cash machines – but what if you need to know where your nearest one is?
That’s where our online branch finder helps. If your web browser supports it (most do), we’ll detect your current location, and show your nearest Barclays cash machines and bank branches, along with the accessibility services available.
Remember that while our cash machines are free to use, those provided by other companies may charge for withdrawing cash.
Audio cash machines
All of our cash machines have Braille labels, which makes them much easier to use if you read Braille to help with sight problems.
Many of our standard cash machines also have an audio narrator that talks you through the on-screen options. This can help if you have sight problems, learning difficulties or dyslexia.
These cash machines are listed as ‘ATM with audio’ in our online branch finder – just plug your own headphones (the ones you use with your smartphone will work) into their audio socket to use them.
Our cash machines have a special funnel on the card slot to make it easier to insert your card if you have dexterity problems, but some are also contactless – so you don’t need to insert your card at all.
Instead, you just tap your Barclays contactless debit card or Android smartphone on the cash machine and then enter your PIN.
Contactless cash is available at more than 500 of our branches and at around 1,200 Barclays cash machines. You can even use your smartphone to pre-set the amount you want to withdraw to make your cash machine visit even simpler.
Getting cash from other places
If you can’t get to a branch or cash machine, many shops and supermarkets offer cash withdrawals at the checkout, with or without a purchase, when using a debit card.
If getting to a Post Office is more convenient than getting to your nearest Barclays branch, you can do some simple banking there, too. You can withdraw cash, pay in cash and cheques, and check your account balance.
Contactless card payments
Not everyone likes to carry lots of cash, of course, but you now can pay by ‘Chip and PIN’ card almost everywhere – although some shops may add a small charge for payments below a certain amount.
Lots of shops now also accept contactless payments where you simply hold your card over the card reader – you don’t need to enter a PIN. If you’d prefer a lower limit for your debit card, you can choose one in the ‘Cards’ section of the Barclays app. It’s quickest to change your settings in the app, but if you don’t have it, you can contact us to change them.
Paying by smartphone
Newer Apple and Android smartphones support contactless payments, and they work in a similar way to contactless card payments.
If you use an iPhone, register your debit or credit card with Apple Pay and you can then pay when you shop by holding your phone over the retailer’s contactless card reader. You can pay for any amount with Apple Pay, though some retailers have a £100 limit. You’ll need to use Touch ID or Face ID to make each payment, so it’s very secure.
Read more about using Apple Pay with Barclays.
We don’t support Google Pay for Android, but instead have our own similar Contactless Mobile service. You’ll need to set up the service in our app, but you can then use it for payments up to £300 (though you’ll need to enter your PIN for payments over £100). Contactless Mobile is only available for eligible Visa cards.
Read more about using Contactless Mobile.
Paying by other ways
You don’t need your card or a smartphone to make contactless payments – there are other options, too.
- Direct Debits and standing orders are great ways to pay your regular bills – and they mean you won’t ever forget to pay.
Direct Debits must be set up with the company you want to pay, but you can set up a regular payment to someone with a standing order by calling into a branch or by telephoning us (you can do it online and with our app, too)
- A high-visibility card can help if problems with your sight make it difficult to use a debit card. There are 12 designs with easy-to-read numbers and a notch so you can feel which way round the card goes into a cash machine slot. Just ask for a high-visibility card in your local branch
- A template can help if you have trouble writing cheques, filling in bank slips or signing new cards – again, just ask
- A signature stamp can also help if you find it difficult to sign cheques by hand – just call into a branch to talk to us about it
Read more about the ways we can help with vision and mobility problems.
If you can’t get to a branch or call us, you can also get in touch in a wide range of other ways. See our other ways to contact us for more information.
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