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Security

Online banking and security

We take your security seriously

Your security is top priority. But we need your help to keep you safe. So always be vigilant when it comes to your banking.

Our security pages include information to help you protect yourself. You'll also find a number to call if you think you've been a victim of fraud.

Recent news: Open SSL/Heartbleed

In response to recent media coverage about the Open SSL/Heartbleed bug we can provide a brief update for our UK customers. We take all potential vulnerabilities seriously. We have been investigating all of the global technology platforms Barclays operates to continue to ensure our customers and clients are protected and we can confirm that the technology platforms used by Barclays Retail and Business Banking customers are unaffected.

Online Banking security

We use our strongest security systems to protect your account details. Find out more about online security, including how PINsentry, free Kaspersky security software and our Online Banking Guarantee help protect you from fraudsters.

Mobile Banking security

We use advanced Mobile Banking security to help protect you and your money when you’re banking on your mobile, including one secure log-in, free security software for your phone and our Mobile Banking Guarantee.

Fraud prevention

It’s estimated that nearly £52 billion is lost to fraud in the UK each year. Select the links below for tips on how to avoid becoming a victim.

Types of fraud

The threat from fraudsters continues to grow. One way to prevent becoming a victim of fraud is to be aware of how fraudsters work.

How to report fraud

Let us know us immediately if you are or you think you might be a victim of fraud. The number you’ll need to call depends on the type of fraud involved. Our contact us about fraud page has a full list of contact details and ways to report fraud.

If you get a suspicious email that claims to be from Barclays, forward it to internetsecurity@barclays.co.uk and then delete the email straightaway.

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. ‘The Woolwich’ and ‘Woolwich’ are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.


 

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Financial Services Compensation Scheme. Protecting your money. Find out more here.