Your cookie settings

Cookies are very small text files that some websites store on your computer when you visit them.

Cookies do lots of different jobs, like letting you navigate between pages efficiently and remembering your preferences.

We use cookies on our website to make your browsing experience better. By using this website you accept our use of cookies in accordance with the settings below.

Your allowed cookies:

Strictly Necessary are always allowed by default.

Table goes here
More information about cookies

Barclays Mobile Banking app terms & conditions

CHANGES TO BARCLAYS MOBILE BANKING TERMS AND CONDITIONS

We have revised the Barclays Mobile Banking Terms as follows:

  • to indicate that the Barclays Mobile Banking app is now available on Windows Phone and how these terms and conditions apply if you use Windows Phone;
  • to clarify how we use cookies and similar technologies to collect information about how the app is used, to help us improve its performance, develop our products and services and ensure a more relevant Barclays experience – you can opt out of this at any time in the app settings or ‘Manage Accounts’ option in the app (see condition 2 below)

Please read and accept these terms and conditions to use the Barclays Mobile Banking App. You can also download a copy of the latest  terms and conditions 110 KB

https://www.barclays.co.uk/mobilebankingapp

 

BARCLAYS MOBILE BANKING TERMS AND CONDITIONS

Last modified: 26 February 2014

Part A – Summary of terms

Barclays Mobile Banking (“BMB”) is a form of online banking and account management service. BMB is available to bank account customers of Barclays Bank PLC in the United Kingdom, Jersey, Guernsey and the Isle of Man and to bank account customers of Barclays Private Clients International Limited in Jersey, Guernsey and the Isle of Man. You must be aged 16 or over and have a Barclays current account to use BMB.

Before you can use BMB you will need to download the BMB app and register and match your mobile number with a Barclays current account. You will then be able to access and manage your Barclays accounts and related services including current accounts, savings, mortgages or Barclaycards using BMB. 

If you are registering an account with more than one signatory (such as a joint or business account) you must check with the other account holders or signatories that they are happy for you to register for the service. 

If you are registered for Barclays Online Banking and you have a PINsentry device, you can use functionality in the app in place of the PINsentry device to generate an authentication code for logging into Barclays Online Banking and authorising or setting up payments in Barclays Online Banking.  

The BMB app currently only works on compatible Smartphones running Android 2.3, iOS 5.0, BlackBerry 5.0 and above and Windows Phone 8.0. We may change the version of the operating system the BMB app works with at any time. Some features may not be available on all platforms or operating systems, visit our website for more information.

You must not download the app from anywhere other than a store approved by us, or install or use it on a jail-broken or rooted device. If we allow you to upload images or other content to the app, you must not upload or store inappropriate or illegal images or content. If you use functionality in the app which accesses information on your device to work (for example to upload content), you consent to the app accessing your device and information.

You may be charged by your service provider for internet access on your Smartphone. If you are a business customer, you may be charged for transactions depending on your tariff. 

Visit https://www.barclays.co.uk/mobilebankingapp for more information and full terms and conditions.  Full terms and conditions can also be accessed through the BMB app.   We can refuse to register you for BMB and can place limits or restrictions on how you use BMB.

PART B – BMB TERMS AND CONDITIONS

These additional conditions relate to the use of Barclays Mobile Banking and supplement and amend the general terms which apply to the Barclays account you register for BMB ("General Terms").

1 Availability and registration 

1.1 BMB is a form of online banking and account management service. BMB is available to bank account customers of Barclays Bank PLC in the United Kingdom, Jersey, Guernsey and the Isle of Man and to bank account customers of Barclays Private Clients International Limited in Jersey, Guernsey and the Isle of Man.

1.2 Before you can use BMB you must register and match your mobile number with a qualifying Barclays current account. You will then be able to access and manage your Barclays accounts and related services including current accounts, savings, mortgages or Barclaycards. For full details and how to register please see our website https://www.barclays.co.uk/mobilebankingapp.

1.3 If you are registered for Barclays Online Banking and you have a PINsentry device, you can use functionality in the app in place of the PINsentry device to generate an authentication code for logging into Barclays Online Banking, and authorising or setting up payments in Barclays Online Banking. 

2 Use of Cookies and other information 

2.1 BMB uses cookies and similar technologies (‘cookies’) when you register, to authenticate you when you use the service, and to generally improve your experience on BMB. By using BMB, you accept our use of cookies as set out here. We use these cookies to collect information about your use of this app, for example which areas you use most often and if you receive any error messages. This information helps us improve the app’s performance, ensure the Barclays experience we deliver is relevant and develop our products and services for you and other users. This information may also be used to help us provide more meaningful and relevant communications to you.

2.2 Certain functionality (such as uploading content to the app) will need to access information on your device to work. By using such functionality, you consent to the app accessing your device and information. If we can, we will ask you before the app accesses your device or information. You may also manage how the app accesses your device or information using privacy settings on your mobile device (for iOS) or by uninstalling the BMB app (for Android or Windows) or via the usage settings option in the app’s menu. 

Use of location data 

3.1 Certain services, including the ATM finder, will make use of location data sent from your mobile device.  You can turn off this functionality at any time by turning off the location services settings for the BMB app on your mobile device.  If you use these services, you consent to us and our partners' and licensees' transmission, collection, maintenance, processing and use of your location data and queries to provide and improve location-based and road traffic-based products and services. You may withdraw this consent at any time by turning off the location services settings on your mobile device (for Android) or on the BMB app (for other mobile devices).  

3.2 Access to maps is subject to the following terms and conditions (depending on your operating system);

(a) Google Maps/ Google Earth APIs Terms and Conditions available at https://www.google.com/accounts/TOS - when you access Google Maps;

(b) HERE Maps Terms of Use available at http://cmsresources.windowsphone.com/devcenter/en-us/legal/MSFT_Mapping_API_Terms.pdf - when you access  HERE Maps; or 

(c) iOS Maps Terms of Use available at http://www.apple.com/legal/sla/ - when you access iOS Maps. 

Contacting you 

4.1 We will contact you from time to time about BMB, including about promotions relating to BMB.  We will do this electronically, for example by email, text or other messages on the BMB App or by telephone or post. 

4.2 You may tell us at any time if you do not wish to receive marketing messages from us by contacting us as set out in your General Terms or by following any instructions we may include in the message we send to you. For example, a STOP message will appear at the foot of marketing text messages we send you.

Use of the BMB 

5.1 BMB is a form of online banking.  This means that provisions of the General Terms relating to online banking apply to its operation.  

5.2 In addition, you must: 

(a) ensure you comply with any local restrictions on downloading, using or otherwise exporting the BMB or the app;

(b) not download the BMB app from anywhere other than a store approved by us or install or use it on a jail-broken or rooted device; 

(c) not use BMB or the app in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with the agreement, or act fraudulently or maliciously for example by hacking into or inserting malicious code into the BMB app or iOS, Android, BlackBerry, Windows or other operating systems;

(d) not upload, store or share inappropriate or illegal images or content that breaches the rights of others;

(e) not attempt to derive income from the use or provision of BMB, whether for direct commercial or monetary gain or otherwise;

(f) not use BMB in a way that could damage disable, overburden, impair or compromise BMB, Barclays systems or security or interfere with other users;  and

(g) not collect or harvest any information or data from BMB or our systems or attempt to decipher any transmissions to or from the servers running BMB.

5.3 The BMB app may utilise or include third party software and copyrighted material or may be subject to third party or other open source license. Portions of the software are based in part on:  

iOS

(a) JSON (JavaScript Object Notation) licensed by Stig Brautaset (Copyright (C) 2007-2011 Stig Brautaset);

(b) CocoaLumberjack licensed under BSD License (Copyright (c) 2010, Deusty, LLC);

(c) OpenSSL toolkit under dual licences OpenSSL Licence (Copyright (c) 1998-2011 The OpenSSL Project) and Original SSLeay License (Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)); 

(d) MIT license (Copyright (c) 2011 Matej Bukovinski)

(e) License for Base64 encoding options on the Mac and iPhone, Copyright (c) 2009-2011 Matt Gallagher. All rights reserved; 

(f) Basic demonstration of how to use the System Configuration Reachablity APIs, Apple Disclaimer, Copyright (C) 2010 Apple Inc. All Rights Reserved; and 

Android

(g) OpenSSL toolkit under dual licences OpenSSL Licence (Copyright (c) 1998-2011 The OpenSSL Project) and Original SSLeay License (Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)); 

(h) Apache Version 2.0, January 2004, licenced under the Apache License (http://www.apache.org/licenses/LICENSE-2.0); and 

(i) The Android Software Development Kit used under licence from Google Inc. 

BlackBerry 

(j) The Legion of the Bouncy Castle (Copyright (c) 2000-2010 https://www.bouncycastle.org).   

Windows Phone

(k) JSON (JavaScript Object Notation) licensed by Stig Brautaset (Copyright (C) 2007-2011 Stig Brautaset)

(l) Json.net licensed under MIT license (Copyright (C) 2007 James Newton-King)

(m) The Crypto++ library licensed under Boost Software License 1.0 (Copyright (C) 1995-2013 Wei Dai)

(n) WP Toolkit licensed under Microsoft Public License (Ms-PL) (Copyright (C) Microsoft 2012)

iOS, Android, BlackBerry and Windows Phone 

(o) W3C Software (Copyright © 1994-2001 World Wide Web Consortium, (Massachusetts Institute of Technology, European Research Consortium for Informatics and Mathematics, Keio University). All Rights Reserved. (https://www.w3.org/Consortium/Legal/2002/copyright-software-20021231). 

Security

6.1 Because BMB gives you access to your account, you must keep your mobile device secure and close the BMB app if you are not using it.  The conditions relating to payment instruments set out in your General Terms apply in relation to the BMB App.

6.2 If you suspect that someone else knows your passcode or other security details you must contact us immediately by calling us on the number displayed in our branches or on your statements or advised to you from time to time.  If you fail to do so, you may be liable for any unauthorised transactions on your account which are as a result of your security details becoming known to someone else

6.3 After your initial registration we will never contact you to request your security details and we will not ask anyone else to do so on our behalf.  If you receive such a request then it is likely to be fraudulent and you must not supply your security details in any circumstances.  You should report any such activity to us immediately.

6.4 You must ensure that your account details, and other information you provided, are correct and up to date and notify us as soon as these change.

Charges

7.1 We do not charge you for using BMB (network charges may apply for using the app).  

Liability

8.1 We will not be liable to you for any losses you suffer or costs you incur because:

(a) you are unable to access or use BMB for any reason or there is a delay in its use;

(b) any device, hardware or software you use in connection with the App is damaged or corrupted or fails to work;

(c) BMB does not work as you expect, does not meet your requirements or contains errors or defects or we fail to correct these;

(d) you did not receive any SMS notifications in a timely manner; or

(e) there is a reduced level or failure to provide any service caused by any third party service providers including software providers and mobile operators.

Changes to BMB Terms and Conditions

9.1 We can change the terms and conditions at any time in accordance with your General Terms by sending you an SMS with details of the change or notifying you of a change when you next start the Application or log onto our website. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of BMB. 

9.2 From time to time updates to the app may be issued via the Apple App Store, Google Play, BlackBerry App World, Windows Store or other application stores the app is available from. Depending on the update, you may not be able to use BMB until you have downloaded the latest version of the app and accepted any new terms.

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. ‘The Woolwich’ and ‘Woolwich’ are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.


 

Barclays Premier League

Proud sponsors of the Barclays Premier
League & the Barclays ATP World Tour Finals

Barclays APT  World Tour Finals