Online Banking and mobile banking security

Feel safe using our online and mobile services

Managing your money online or on your smartphone is safe and convenient – so safe that we’ve received awards for our security standards.

Why it’s safe

We use advanced mobile banking and Online Banking security to help protect you and your money. Security measures include one secure log-in for our apps, PINsentry when banking online or on your mobile device, free security software and our Online and Mobile Banking Guarantee.

When you use any of our mobile banking services, you're automatically protected by our Mobile Banking Guarantee. If you’re an innocent victim of fraud, we'll cover any losses, no matter how much money is taken from your account.

We work hard to keep you safe online and on your mobile but there are a number of steps you can take for an extra layer of protection.

  • Protect your computer and mobile devices with up-to-date security software and install regular security and software updates. See our free Kaspersky security software offer
  • Only use official mobile banking apps, eg Barclays Mobile Banking and Pingit, and only download apps from an official app store
  • Never log in to Online Banking through a link in an email. Either type the address into your browser or use your bookmarks
  • Create PINs or passwords that are hard to guess. For example, the most secure passwords use a mix of letters, numbers and symbols. Change your PIN or password immediately if you think someone may have discovered it
  • Don't give anyone your security details and never write them down or store them on your mobile in a way that might be recognised by someone else
  • Never give your PIN, password, PINsentry codes or full security details to anyone who calls you, and never reveal them in an email or text message
  • Be wary of opening attachments or links in emails or texts that you weren’t expecting or are unsure about
  • Banks will never call you and ask you to transfer money to a new account, so ignore such calls. Ensure we have your latest mobile number so we can contact you if we spot unusual or suspicious activity on your account
  • If your phone is lost or stolen, call us1straightaway so we can disable your mobile banking apps as a precaution. For Barclays Mobile Banking, call 03332 001 0141 and for Pingit, call 03332 001 0122.

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What we do to protect you

We’re always keeping an eye out for threats from hackers and fraudsters.

Online and Mobile Banking Guarantee

Read our Online and Mobile Banking Guarantee, and find out how we protect you when you’re using these services.

Free Kaspersky security software

Stay safe online and on your mobile with Kaspersky

Kaspersky delivers premium PC, Mac, Android and iOS protection from online threats to your identity, your money and your family.

  • Free for all Barclays Online Banking customers
  • Protection for your PC, Mac, Android and iOS devices
  • Extra protection when shopping or banking online