A safe, easy way for us to know it’s you and for you to know it’s us
With app ID, we can check that you are who you say you are on the phone and in branch, simply by sending a secure notification to your device. And if we call you, you can use app ID to check that it’s us.
From time to time, we’ll also use app ID to make sure you’re the one who’s made a transaction on your account.
When you speak to one of our colleagues in branch, we’ll ask for your bank details. If you already use the Barclays app, we’ll send you a secure notification to your device. Tap the notification and log in to the app to confirm you’re in the branch, and we’ll get started on your transaction.
When you call us, we’ll send a secure notification to your device. Tap the notification and log in to the Barclays app where you’ll see the name of the colleague you’re speaking to. You’ll be able to confirm you’ve got the notification, which will tell us we’re speaking to the right person. You won’t need your Telephone Banking details, so don’t worry if you don’t have them to hand.
Sometimes people call our customers pretending to be from Barclays, to get fraudulent access to their accounts. App ID helps us prevent fraud because we’ll also send you the notification to your app, so you can check it’s us.
When we call you, we’ll send a secure notification to your device. Log in to your app to view it. You’ll see the name of the colleague you’re speaking to and you’ll be able to confirm you’ve got the notification, so you’ll know it’s really us you’re speaking to.
Sometimes when you buy something online, we’ll check it’s really you before we let the transaction go ahead. We’ll do that by sending a notification to your device. Tap the notification – it’ll tell you the retailer’s name, how much you’re paying, and the last three digits of your card number. If you’re happy to go ahead with the transaction, just tap ‘Confirm’ and you’re done.
The Barclays app can send you messages that help you confirm your identity. These videos explain how – you just need to check that you’ve switched on push notifications in your app’s settings.
How do I get app ID
You’ll need to download the Barclays app1. It’s free, and you can find it in the App Store or Google Play.
App ID is part of the Barclays app, so if you already have the app you don’t need to download or update anything – it’s there and ready for you to use.
Learn more about staying safe online and making the most of Online Banking and your app with our fraud prevention guides and tools.
You can opt in to these notifications by allowing push notifications on your device. It’s the quickest way to see notifications from us, because you’ll be able to see them on your home screen without logging in to your app.
If you don’t allow push notifications, when we send you a notification in your app, you’ll need to log in and go to the notifications centre by tapping on the bell icon on your homepage. You’ll then need to open the notification and select ‘Confirm’.
These notifications will come through on all your registered devices – you can change this by selecting ‘Settings’ and ‘Manage your devices’.
And if you’d like to see a history of the notifications you’ve received, you can go to ‘Settings’ then ‘View request history’.
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Barclays Bank UK PLC and Barclays Bank PLC are each authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Barclays Insurance Services Company Limited and Barclays Investment Solutions Limited are each authorised and regulated by the Financial Conduct Authority.
Registered office for all: 1 Churchill Place, London E14 5HP
