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Card fraud

Protecting your cards

Protect yourself from credit and debit card fraud by taking a few easy steps. If you think you're a victim of card fraud, call us immediately.

Always keep your contact details up to date in case we need to get in touch. If your card is lost or stolen , let us know straightaway.

Think you're a victim of fraud?

Get in touch with us immediately.

Important information
 
1. Line are open 24 hours a day 7 days a week. To maintain a quality service we may monitor or record phone calls. Call charges
 
2. Instant debit card replacement T&Cs: This service cannot be offered if your account has been open for less than 30 days. It’s available for replacement cards only – not for new customers or new accounts. We can only issue replacement debit cards – not cash cards, credit cards or savings cards. Replacement cards issued in branch will have a new card number. If you have a personalised debit card, we’re not able to print your picture so you’ll receive a standard debit card. You must know your PIN as you’ll be asked to use this once the card has been printed, as a security measure. Replacement debit cards are free. Additional identification or photo ID is required when using the instant replacement service.