1. Line are open 24 hours a day 7 days a week. To maintain a quality service we may monitor or record phone calls.
2. Instant debit card replacement T&Cs: This service cannot be offered if your account has been open for less than 30 days. It’s available for replacement cards only – not for new customers or new accounts. We can only issue replacement debit cards – not cash cards, credit cards or savings cards. Replacement cards issued in branch will have a new card number. If you have a personalised debit card, we’re not able to print your picture so you’ll receive a standard debit card. You must know your PIN as you’ll be asked to use this once the card has been printed, as a security measure. Replacement debit cards are free. Additional
identification or photo ID
is required when using the instant replacement service.