Keep your client money account(s) up to date
As regulations have changed, we’ll need a bit more information about these accounts from you. A company official who holds relevant anti-money laundering responsibilities needs to complete a questionnaire about these for us every year.
Information we’ll need
We’ll ask you to fill in a form in a PDF every year – you’ll need Adobe Acrobat Reader or another PDF reader to do that (you’ll probably need to use a computer – it might not work on a mobile device). If you don't have Adobe Acrobat Reader, you can download it for free.
We’ll ask for some information about your business, the types of client you serve and the customer due diligence (CDD) and anti-money laundering (AML) processes you use. Please gather this information before you start the questionnaire below.
It’s important that you complete this questionnaire. If we don’t hear from you, we might need to close the account.
How to complete the questionnaire
Please select and fill in the right questionnaire for your business type. This is an interactive form, so you’ll need to download the PDF before you can fill it in. If you try to open it in your browser, you might get an error message.
If the questionnaire opens with a “Please wait…” message and it doesn’t clear in a few seconds, you might still be viewing it in your browser. If that happens
1. Click on the ‘download’ icon (it’ll normally be in the top right corner, next to the printer symbol) to save the form to a local drive
2. Locate the newly saved form in your chosen file location
3. Right click the file and open with your PDF reader