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Accessibility

Accessibility and disability support

Ways to make banking with us easier if you have, or are impacted by, an impairment, disability or health condition.

Read our accessibility statement

New developments

See updates or additions to our accessibility services, helping you to bank the way you want to.

Changing your settings

If you want to make your computer or device easier to use, we’ve created a site with disability charity AbilityNet to show you how to do so.

Accessible services

See how we’re making our products and services available to everyone.

Sight or visual-impairment

Practical ways to make banking easier if you have difficulty with reading or your sight.

Hearing and speech support

Whether you’re in-branch or contacting us from home, you’ll find services to suit your needs.

Mobility and dexterity support

Where possible, we provide car parks, level or ramped access to branches, and power-assisted doors.

Shared banking

Information if you have to pass control of your accounts to someone else, or if someone passes them to you.

Dyslexia or dyscalculia

If you have difficulty with numbers or words, we have services to help you do your banking.

Contact us

Give us a call

If you want to talk to us about our accessibility and disability services, we have several phone numbers you can call – for general information or specific queries.

Visit us

If you prefer a face-to-face service, come and see us in any of our branches. Our branch-finder tool lets you search for locations that have specialist services.

Live web chat

You can chat to us over the web about our accessibility support or any other of your general banking needs. But please don’t share any of your personal or account information during the chat.