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New log-in for Online Banking


What's new?

We’ve improved the way Online Banking works and made the screens clearer and simpler.

  • Logging in is now easier and quicker, with just 2 simple steps
  • We’ve added step-by-step help with PINsentry
  • Coming soon – a quicker payment process with fewer steps and more help

Why has Online Banking changed?

We’ve made these improvements to Online Banking based directly on your feedback.


You said: “Make logging in much easier.”

So we’ve reduced log-in to just 2 steps – telling us who you are and confirming your identity.


You said: “Online Banking is good, but it’s a complicated process.”

That’s why we’ve simplified log-in, with improvements to making payments coming soon, and added more help every step of the way.

Got any ideas to improve Online Banking? We’d love to hear them.


Logging in with PINsentry card reader



Logging in with Mobile PINsentry



Logging in with passcode and memorable word