How do I close my flexible cash ISA?

The way you close your ISA (individual savings account) depends on the type of account you have and whether you’ve paid into it this tax year. 

You can only pay into one cash ISA each tax year. That means, if you close a cash ISA in the same year you paid into it, you can’t pay into another one until the next tax year.

If you want to move your cash ISA to a new provider, you’ll need to ask them to arrange the transfer and you’ll need to keep the account open.

You’ll need to pay a fee if you close your account before the end of the fixed term, unless we’ve told you otherwise. The amount will depend on the terms of your flexible cash ISA and your balance at the time.

If your flexible cash ISA is your only account with us, you’ll need to contact us over the phone, in person or by post to close your account.

There are different ways to close your account.

In the app

  1. Open your app and go to ‘Help’
  2. Then ‘Contact us’
  3. Select ‘Message us’ or ‘Direct call’.

In Online Banking

  1. Log in to Online Banking
  2. Go to ‘Contact us’
  3. Select ‘Message us’
  4. Or go to ‘Manage accounts’
  5. Then select ‘Close an account’.

In branch

Find us near you.

When you visit us, we might ask you for photo ID. Please bring your debit card and chequebook with you, if you have them.

By post

Print and fill out our account closure form If you have a joint account, all the account holders need to sign it.