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CPP Information - Card Protection Insurance and Identity Protection Alert

In November 2012, the Financial Conduct Authority (FCA) announced that CPP Ltd would have to compensate customers because some of their sales practices regarding card protection and identity theft products fell short of industry standards.

A scheme of arrangement has been agreed with the FCA to fully compensate eligible customers in a way that's fast, simple and doesn't require any claims management company. Customers who may be entitled will be contacted by mail from 27 August 2013.

If you feel that you're entitled to compensation, there's nothing you need to do right now.

More information is available at or by calling CPP on 0800 083 4393 from Monday to Friday 8am-9pm and Saturday 8am-6pm. Alternatively, you can write to:

Scheme Processing Services Ltd
PO Box 250
NR18 8DG

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. ‘The Woolwich’ and ‘Woolwich’ are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.


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