Question 8 of 11 about PPI complaints information

What if I’m not happy with the outcome of my complaint?

If you’re unhappy with the outcome of your complaint, contact us again or get in touch with Financial Ombudsman Service.

If you’re unhappy with the outcome of your complaint, please contact us using the details stated on the letter we’ve sent you. If you have any additional information that you believe was not considered as part of your original complaint, please let us know.

We want to make sure all information is considered in our investigations. Any new information will be considered and your complaint will be reopened to take this information into account. This could result in a change to the outcome of your complaint and we’ll write to you to let you know either way.

If you wish to take your complaint further, you can ask the Financial Ombudsman Service (FOS) to look into it for you. You'll need to contact them within 6 months of our final response letter – and they'll ask to see the letter for details on our investigation.