Data breaches – How to stay safe
We take data security seriously and keeping it safe is our number one priority. Unfortunately, fraudsters are always looking for ways to get access to your personal information. If you’ve been affected by a data breach at a company that may have any of your personal information or want to be prepared in the event of one, please read our information below.
How do I know if I’ve been affected?
As soon as we’re aware of a data breach at any company that could impact our customers, we’ll take immediate steps to protect your banking information and money. If we believe you’ve been impacted by a data breach, we’ll be in touch as soon as we can to explain what happens next.
Can I do anything if I think I’ve been impacted?
It’s always good practice to monitor your account to make sure you recognise all of your payments. If you see anything you don’t recognise, you should contact us as normal. You can also temporarily freeze your card in the app as an added precaution.
Is my money safe?
We understand this will be a worrying time for you. Your information and money is secure, but if we have any reason to believe we need to protect your account any further, we’ll be in touch.
Should I move my money to another bank?
There’s no need to move your money to another bank. Your money is guaranteed by the FCA up to the following protection limits:
- Up to £85,000 per eligible person, per building society or credit union
- Up to £170,000 for joint accounts.
How can I manage my money on the go?
You can still use our app, Online Banking and our automated telephone service as normal. If you don’t have our app you can register by downloading it from your App Store or Google Play.
You can find out more by searching ‘Barclays banking from home’ online.
I’ve been contacted by someone who wanted to know my personal information – what do I tell them?
We’ll never ask for this information, and it’s really important you don’t give it to anyone else. Never share your banking codes or passwords – this includes any type of PINsentry code, Online Banking login details, Barclays app activation codes or QR codes.
1. Stop
Take a moment to stop and think before giving out your personal or payment details.
2. Challenge
Could it be fake? It’s okay to reject, refuse or ignore any requests you think seem suspicious – only criminals will try to rush or panic you.
3. Protect
If you believe you’ve been targeted by scammers, report it to Action Fraud on 0300 123 2040 or at actionfraud.police.uk. If you’re in Scotland, please report it to Police Scotland directly by calling 101.
Have a look at our fraud and scams page for more information on staying safe.
How can I log a complaint?
We welcome any feedback, and if you feel the service you’ve received isn’t good enough, we want to know. You can contact us:
On the app:
If you're registered for our app, you can log in and send us a message. Logging in before telling us about your complaint means we’ll have access to your account details, so it’ll be quicker and easier for us to help you. Just press the ‘Help’ button at the bottom, then scroll down and hit ‘Message us’ in the ‘Contact us’ section. You’ll get a notification in the app when we reply.
In Online Banking:
If you’re registered, log in, click ‘Help’, then ‘Help and support’ and scroll down to ‘Message us’.
You must be 16 or over to use the app or Online Banking. Terms and conditions apply.